If Disney Ran Your Hospital Book Reviews
If Disney Ran Your Hospital by Fred Lee Book Summary
Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals - both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees.
The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1/2 principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.
Book Name | If Disney Ran Your Hospital |
Genre | Medical |
Author | Fred Lee |
Published | 30 May 2004, Sunday |
Language | English |
E-Book Size | 1.5 MB |
If Disney Ran Your Hospital (Fred Lee) Book Reviews 2024
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Summary of If Disney Ran Your Hospital by Fred Lee
The If Disney Ran Your Hospital book written by Fred Lee was published on 30 May 2004, Sunday in the Medical category. A total of 141 readers of the book gave the book 4 points out of 5.
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