Uber Eats: Food Delivery Book Reviews

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Theft. I’ve had great experiences with Uber in the past but they literally just stole $25 dollars from me. Their driver canceled my order after he handed it to me. when I caught the charge and addressed it with Uber a day later, they did not believe that I had received the order and accused ME of canceling it when I did no such thing. Then stated they ‘weren’t accusing me’ but ‘the cancellation was processed by me’. I don’t know how in the world it would show that I canceled when I never reopened the app after it was delivered. Why would I cancel it and pay an additional $25 if he was RIGHT THERE? I have video of me outside, in front of my apartment around the time when he arrived at my house. I was outside gardening, my neighbors saw me and can confirm that I was outside. So, how could he miss me when he parked right in front of me? Uber guy was driving a grey Toyota, couldnt speak, has some kind of disability and answered me in sign language. Also he scanned my ID twice. This company is full sh/t and I am appalled that they will protect Liars over the people that are actually paying for their services. Disgusting. Thank you Uber rep Sarai for absolutely nothing. Not that anyone cares but you lost a customer and I will make it my personal goal to ensure you lose more for pulling antics like this.

Bad orders/ getting more frequent. I’m getting to the point to where I don’t want to recommend this to anyone I’ve received the wrong or missing order the past four times I have ordered and I was a Uber one member…not anymore obviously but I will say they are efficient and communicate very well and are quick to fix any problems but it’s becoming more and more frequent and idk how to fix it or what to do to have y’all fix it but there has to be a way for everyone to confirm the order is correct before it leaves the store

Robbery. Order was 1.5 hours late and left in lobby instead of at door. Multiple employees said they could offer a $4 credit for a $30 order. Grubhub and others handle these situations much better.

too many push notifications- great service tho. (apr 2 2024 -for an order I did today once the courier got the picked up the food, I received seven (7x) notifications, and I'm not even referring to messages from the courier - Messages like thank you for ordering please rate the restaurant, thank you for ordering. Please read the driver, thanks for the tip ect.. way to many times i have to look at my phone/ interruptions nov2023- I love Uber eats and use it 3 to 5 times a week, so maybe my use case is a bit unique. However, I do find it annoying that even with all of the promotional and optional push notifications turned off, that for every order I place (and receive) my phone gets illuminated for a minimum of five push notifications (sometimes more). I totally understand, and want, urgent push notifications, such as messages from the driver or messages that the food has arrived, if its left outside. however, I don't need a message that the restaurant has accepted my order (instead only send one if there is a problem, I can always open the app to check and see that the order was accepted) I don't need a push notification that the restaurant is working on my order or has finished my order (again if I need to check this, I can open the app.) don't need a notification for both the driver has arrived, and the driver has dropped off the order (and then I don't need a notification 45 minutes later saying thanks for the tip, I know its an automated "thanks", i know I left the tip, and I know the driver is thankful) bottom line if Uber wants a happy medium, they can default to having all of these notifications enabled, but then allow the user to configure them on/off as well (that would be the best solution, and would cover all users)

THEIVES. They have stolen my food repeatedly and the customer service offers no resolution or refund. They’re awful.

Don’t waste your money. I was an Uber one member (Paid Membership) and on multiple occasions items were missing from my order. When I contact customer service they tell me that their policy states they can’t give me a refund or credit for the items missing. Then they would just abruptly end the chat with me. The missing items issue has happened so much that I am done with them. Cancelled my subscription and deleted the app. I was basically losing money with every missing item.

Customer suggestion. Just wish Uber would start putting the color of the delivery car on delivery information please!!!! It really would work better.

Will never use again. After receiving terrible customer service, and not being fairly compensated for my missing items, I have decided to never order from Ubereats again. I will stick with Door Dash, because I know they will compensate me for missing items. Don’t throw your money away on missing items!!

There is no customer support. Try to find a customer service email to contact, but it doesn’t exist.

TERRIBLE EXPERIENCE!!! DoorDash is better!. Only put 5 stars so it can be seen but they have restaurants listed that are scams!!! I ordered from a restaurant in which the address led to a dental office and they wouldn’t refund me my money even when I proved to them the restaurant was a scam. They told me that a supervisor would call me back 3 times but I haven’t received a call. The agents hang up on you when they feel like it, it doesn’t matter if you’re respectful neither. The agents hired are allowed to be rude to you and they don’t identify your issue nor does Jber take accountability of their mistakes. Yet they thanked me for being a loyal customer. Order from DoorDash! They care about you!

Im about to never use Uber eats again. First thing I shouldn’t have to come here to review when all I wanted to do was ask about a order I placed that they didn’t say it was merchant delivery prior to placing order. Crazy part is I know I’ve seen Merchant delivery on some vendors not many but a few. So because Domino’s is the vendor and Uber is pushing a promotion they failed to say it’s merchant delivery until after the order was placed and now I can’t see when it will be here and the charged a 7.00 charge for basket size and Uber ain’t got the basket . Y’all play dirty give me a 12 off and charge 9.09 in service fee and tax … 7.00 was the SRV fee … as much money as you all make and do the little people that made you what you are like this. If we have any problem we should be able to reach you not having to leave a review.

Service fees are ridiculous. Nearly $15 service fee on an order!! What the heck, is any of that going to the driver at least, also I did not see that in my subtotal and it was a complete surprise after the fact when I saw the charge go through. And of course too late to cancel the order. There is 0 justification for a sliding scale service fee on top of a delivery fee that can go that high. None, you have seen the last of my business!

Horrible customer service. I had ordered wingstop and my fries and ranch did not come so i contact support and so i ask if i can get sent my fries and ranch and so they say no we can only offer you two dollars.I say how can i possibly order fries and ranch for two dollars that’s outrageous i payed 26 dollars for just wings!!!Everyone knows that you can’t eat the wings without the ranch and the fries only 2 dollars!!then he starts being rude and says it’s my fault and he can’t do anything about it then i say may i speak to a manager please and he says no there busy so i say i don’t wanna speak to you let me speak to a supervisor so he says give me your number and they will call you but they never did.Nos there saying i should’ve contacted in 48 hours but i did it is not my fault ur employees did not do their job i did contact you scammed me out of 26 dollars.

No do not recommend. I paid 25 dollars on a order and got 3 dollars worth and when I went to go report it they said that they cand refunded me on get me my money or give me the rest of my Oder or something this is highly not ok they stole my money

Awful policy. Keep in mind there were multiple incidents like this in the past but this only really struck a nerve. Okay so to be short about it, I ordered an item and was told it was delivered. Looked outside and it wasn’t there so I checked the photo of the item that the driver had taken because sometimes they place it in a hard to see spot, just to see someone else’s doorstep. I contacted Uber multiple times and each time I explained everything very clearly. To which they responded each time with “I’m sorry we can’t do anything because of out policy” or “I says it’s been delivered 0.01 miles away from your location so it’s been technically delivered.” Also I’ve checked my address that I inputted multiple times and it’s correct one. How do I know? Because it hasn’t been changed and I just ordered dinner like an hour ago. And so i get transferred to multiple different people getting the same responses every time, until I was given the address of the house it was delivered to instead of mine. It was literally a block down from my house, and so i decided to walk down there to ask my order since uber eats decided to finally give me some reasonably good service. I arrive to the address and guess what. It’s not even the right house. So I circle around at this point, trying to match the photo from the driver to houses. And I find the house literally like 4-5 blocks away from my house. I hate this service and policy, if you were thinking of using Uber eats. Then I wouldn’t click off immediately.

Horrible service & customer service. I extremely do not recommend this app! My orders have been constantly incorrect, and as far as a refund has not been reasonable. I asked for store credits to order again and was denied. PLEASE DO NOT USE THIS APP! UPDATE REVIEW!! (4/3/2024) just recently tried to give Uber Eats another chance, straight just stole my money and never put my order in. Didn’t/ Not willing to compensate my moneys. Called customer service and was straight forward and respectful also understanding; she hung up in my face. Spoke to someone through the app, and still uncooperative. I HIGHLY don’t recommend this app. DOORDASH HAS BETTER PRICING, DELIVERY, CUSTOMER SERVICE & SATISFACTION!!! Leave this app alone.

Please add dark mode feature in app. Love ubereats, order food multiple times throughout the week. The regular Uber app has dark mode option, but ubereats app doesn’t. Please make this change

Absolutely horrible. My money was taken, no food delivered. I placed an order through the Bojangles app that was supposed to be picked up by UberEats. App was malfunctioning, drivers couldn’t pickup the order. I requested a cancellation and refund after waiting for 3 hours. I still don’t have a refund and kept getting the runaround from both businesses. I will NEVER do business with them again and I used to drive for UberEats.

Amex should credit DoorDash or Grubhub instead!!!!. Awful customer service. I wish Amex didn’t give me a credit for this app every month. Uber one is a scam.

Rob my money and give no service. Ubereats is unable to find a delivery person after placed the order for 40 minutes. I cancelled the order and it still charged me for the food I order!!!!! Insane!! Robbing nobey from the customer!

Terrible Customer Service - WORST. ONLY 5 STARS TO BE SEEN. Uber eats quite literally has the worst customer service around. What is the point in paying $10/month for a membership if whenever you have missing/incorrect items, they basically blacklist you from receiving a refund?? There is nothing but rude people working for their customer service, and they ask that you share a photo of the items not received, as if I’m some magician? Cancelled my membership, and you should too. They constantly commit theft.

3rd Party Pimps. Horrible Techs.. HORRIBLE!!!

don’t even think about it.. literally don’t even think about it. just use doordash they are so much better. you always get scammed and don’t fall for the 20$ off your order. they won’t deliver your food it’s happened like 3 times. just go use doordash honestly

HORRIBLE APPS- UBER EATS AND RIDE SHARE. So, for context, I’m pregnant. With the cravings and maintaining my attendance in my college classes there have been times that I’ve ordered a ride or a delivery. Multiple times I’ve had to skip class because I confirm the ride 1-2 days before, then 5-30 minutes before the ride, the person cancels, but this app doesn’t want to give me my money back. Recently I’ve had an issue where I ordered a delivery before leaving for work because I didn’t have time to cook, after 30 mins (I paid priority and noticed the driver on the other side of town by 10 minutes when I live 15 minutes in the other direction/5 from the store.) He lied to me about not having the order, so I called the store. They said that he picked it up 40 minutes before I called. Then when I called him he suddenly had it in his car and headed my way. The app wouldn’t give me a refund because they said it was delivered in a reasonable time. This was not true, as I received my order after a complete hour, making me late for work.

If i could give 0 stars. I made an order and waited 45 minutes watching the track screen telling me that they were preparing my food for 45 minutes so when I decided to cancel the order because it didn’t look like it was going anywhere. I got told by Uber eats that my money was taken to compensate for the merchants time and waste but when I contacted the merchant they told me that Uber eats should have refunded my money. So me and the merchant resolved the issue and I was told by the merchant that my food was ready and then I could come pick it up. So I picked up the food from the merchant directly. Uber eats did not help me. This will be the last time I use Uber eats because every time before this time has been exactly like this. Y’all are too expensive anyways, Doordash is better

Accessibility wrong. I had several strokes which left me with one arm. I, and many, many, many normal people use our devices on a rotating screen. Many apps rotate as needed…..yours does NOT. Because of this, I rarely use your app without help from family. I’ve contacted other apps that wouldn’t rotate…there aren’t many that don’t rotate. Those other apps have fixed the problem. Just thought you might like to know, your losing business from all of us rotating screen people. I have one good hand. I can’t type, and also hold the iPad upright. I lost speaking ability, so your voice ability does nothing for me, and many of us. Thanks for your consideration.

5 drivers and then canceled order. Ordered and waited over an hour. 5 different drivers and then my order was canceled. Ridiculous.

Give delivery workers a pay rise. Help the delivery drivers get a higher paymend

Terrible when it comes to delivery apps. Uber eats will charge for the balance of the order and the tip separately so if you have a fee on your credit card, guess what you’re paying it twice, not to mention if they mess up your order more than twice they won’t give you any type of refund because THEY would be losing money from THEIR behalf!

Payment problems. Fix your payment options UBER EATS!

Sleezy customer service. Only giving 5 stars so this review gets seen. First, I was charged for something I didn’t sign up for, nor click on. Second, it was impossible to find customer service/tech support. Only got an agent after using “there’s something wrong with my past order” feature. Otherwise absolutely no way to reach a rep. Third, once I did, and I told the agent that I was signed up for something that I didn’t want nor signed up for and that I wanted to be **refunded**. They had either the nerve or the stupidity to tell me they cancelled the membership but that I had the membership benefits until the end of the billing period. I DIDNT SIGN UP FOR THIS. THEY INTENTIONALLY WITHHELD MY REFUND UNTIL I ASKED *AGAIN*. Sleezy business practices.

Horrible Costumer Service. I have placed an order for a meal and waited for the delivery. I waited and checked on the delivery progress and eventually was prompted with a message that my order had been delivered. I opened the door to see nothing. I then contacted the restaurant and they told me that my order had already been picked up and I should contact Uber Eats. I did just that and was rudely told that the order looks delivered on their end and they will not help me or reimburse me. I have travelled around the globe and used several food apps but this is by far one of the worst experiences I have had in the past 10 years. Uber Eats should not encourage stealing.

HIDDEN FEES. this app overcharges on every single menu item, if you go in person a 10 piece is 5.99 but on uber eats they overcharge i’d say it’s 8.17 BEFORE TAX even if your getting a discount on food they will still add how much you saved onto tax DO NOT USE

Waste of money. I've never seen an app so perfectly crafted to rip you off and take your money any chance they get. A scam. There's a fee for everything even when you're food takes 2 hours to be delivered. If you want to cancel? Guess what they charge you more than half of the total order for them not bringing your food at the time they stated! LOL. Then they timer itself is a scam because as long as they're taking forever for whatever reason, the just keep pushing the delivery time. You food got there 3 hours late, cold? App says "congrats your food is right on time" a real joke if you ask me.

No descargue esta app es muy mala y te roba tu dinero. No sirve esta app no la descargues

Terrible app. Doesn't let u cancel ur order made me wait a hour 30 mins for cold wrong food and won't give me my money back

Repulsive Customer Service - Don’t Order. If anything in your order is missing or the order goes awry at all, don’t expect ANY help. Their policies have been updated to the point where they will do literally nothing for you. Uber Support has repeatedly told me things are “outside their policy” and I have had to swallow money because of their mistakes. I deleted the app. Never ever again will I use Uber Eats.

Horrid Customer service. Delivery never actually arrived. Driver left it at a random door and had to go hunt for it. Could never actually get to a customer service rep to report the issue. Other delivery services are much better all the way around.

Horrible service. Horrible service. Part of my order was missing and nothing was done. I did not receive a refund for my missing order or even credit for the app. Will never be using this delivery app. Anymore.

Glitch Cost me $50. I clicked on the “change your address” button right as I was going to submit the order, but it didn’t go through, my order was submitted, and though I cancelled within a minute, I still got charged for the full amount which is very frustrating. Called customer support and they said they couldn’t do anything about it.

Horrible customer service. Only rating 5 stars for people to view it. They won’t refund you even if your order is completely wrong, they won’t do anything to help you, and they won’t give you a proper explanation. All they’ll give you is the same copy and paste responses that have no real value to them

Trash.. Have had multiple orders stolen from drivers and Uber will not refund. Do not recommend. I would recommend grubhub for food delivery.

Location. Uber eats needs to fix their location. Every time I order something they give out a location that is around the corner and not where I’m at but it shows where I’m at on the map but the line stops around the corner.

Trash. They over charge they are never correct with where they are delivering or how the food is. The prices are so expensive save your money.

No la bajen. No la bajen te roban chavos de la tarjeta 😡

El método de pago tiene error. He intentado colocar diferentes pagos y la aplicación los rechaza. Incluso lo hice con otra cuenta y hace lo mismo. He escrito al servicio de Ayuda y no han resuelto el problema. No soy la única que le está pasando esto, tengo personas a llegada que la pasa lo mismo. Se ha llamado al banco para verificar si las tarjetas están funcionando y ciertamente están en función y con fondos y sigue pasando los mismo. El nuevo update tiene ese error por favor pueden arreglarlo. Gracias.

Charge for Cancellation Fee even I was told that is no charge. I was charged for cancellation fee even the app showed that I won’t be charged if I cancelled at that time. I won’t cancel it if I was not seen so. I even reordered the same food at the same restaurant right after that and only changed the flavor. I contacted the support team and they didn’t accept and told me that I was too late to contact.

Promo scam. Promo codes is a scam. Never works!!!! Liars!

Awful drivers-no accountability. 5 stars to avoid having this review become suppressed. 1 star actually. I’ve placed my last order with Uber eats tonight. It’s 50/50 whether your order will arrive on time or very late/stolen. Following the map, it’s clear many drivers take multiple orders from multiple apps, causing these issues. There must be very little vetting or accountability for the drivers, because these problems have continued for years. Entire model seems broken.

Promotions “suddenly” disappear. Ubereats likes to flaunt fake promotions all the time just so you can check out, think the promotion will kick in. Then end up paying full price because you were blatantly lied to. Whoever’s in charge of these apps know what they’re doing. And have a lot to answer to when their time comes. You’re scamming a lot of people.

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Services charges, low order fees and delivery rising. Just getting too expensive. Constantly making it very expensive for delivery on basic stuff. I live alone I so t want to spend over £15 on every meal. Just greed! And I would t mind if the riders had a better deal!

Mid. So mid

Mcdonalds. Did not receive most of my order

Stoyan. I didn’t receive my order, the delivery driver was bringing someone else one. I also never received a refund.

Baiting. I always get emails saying I’ve got a promotion of some kind, like £5 off or free delivery. I click the link and when I get to the checkout it suddenly disappears. I’ve read the terms and conditions and everything, but it’s done this 5 or 6 times now, baiting me into ordering and then taking the offer away. Also if you get a bad service such as cold/spilled food or missing items, they give you like a 50p voucher.

Auto renews one. And won’t let you cancel within 48 hours of the date without calling support. Rubbish customer service

Smith. Crazy scamming app!!!! Be very careful. A deliver fail to deliver the food and took it with her and I got charged but can’t apply for refund! Crazy!

Poor communication. 2 hours late and still not arrived. Poor communication. 2 hours late and still not arrived

Very bad service!. Completely unprofessional!

They don’t refund when they mess up. When errors are reported, like missing items, they don’t refund customers. Avoid.

Scam. I canceled my UberOne subscription last month, and it renewed itself again this month? Now when I try to cancel it it says payment is still in process up to 48 hours, contact support to cancel’s. What?? This is very shady. When I want to cancel - cancel it. That’s it. Why do you make it hard to opt off? If you wanted to never get me as a customer again and just make a quick buck out of me, well it is working. Uninstalling this after I sort it.

Scam. What a rip off they charge you service fee and delivery fee and the food is nearly double price compared to in the shop!

Cancelled order no refund. I placed an order yesterday at firewall pizza through uber earsdelayed for an hour called restaurant 3 times 4th timevwhen i called they said unfortunately they have to cancel because no delivery guy available, tgey will refund but charged me full money no way to contact customer service worst service ever

Rates is a joke. I just don’t get it what’s the point ordering from this,service fee close to 5£, delivery fee 3-5£,that’s a tenner without even ordering anything…wtf??

Not very impressed. Typically had no problem with Uber previously however today when I ordered the delivery driver pressed the doorbell despite writing the instructions not to. There is no way for me to communicate this to Uber nor the driver himself as the app does not let you write a review, just multiple choice ended questions. Uber needs to update this system as my driver won’t know what he did wrong.

Macdonalds. When it arrived it was cold l had to reheat it.

A company which doesn’t care about customers. Don’t use this app as over time you will see Uber don’t care about if you don’t get an order, and they will still charge you even though your driver can’t find you. When you use the issue with order part of the app you talk to a bot and don’t have any way of resolving an issue. Go to the restaurant as it’s a lot better.

Underhand tactics. Recent update now shows every store as having no delivery fees. Very underhand, just what you’d expect from a corporation who cares nothing about you and just wants your money. I’ll go collect or use Just Eat, I won’t be using Uber Eats again until this practice end.

Overcharged and incorrect items delivered. After ordering my card was charged double what my order total had shown. Incorrect items were also received. I contacted customer service on Uber eats who were incredibly unhelpful and difficult. I provided screenshots and was told nothing would be done. Eventually they agreed to refund the double charge but not for the item that wasn’t delivered. Atrocious customer service.

Waste of time and money. Deeply disappointed with their customer service. Never again

Never use Uber eats (They do you dirty).. In the middle of a house renovation and don’t have a kitchen so ordered £30+ worth of food from the local Mc Donald's off their app. On the app it says delivery driver 2 minutes away so waiting at the door with it open for the app to keep saying 1 minute away then 2 minutes away back and forth. Then I get a notification to say that’s it’s been delivered. I tried contacting delivery drive 5 times but my call was blocked. I rang customer service for them to tell me that the driver tried to make contact and I won’t be receiving a refund. I asked to take the matter further as I knew this was a lie and the customer service was not having non of it and kept saying no refund. Then I rang again and spoke to a different person to be told the delivery driver waited 11 minutes and no contact. (Funny as we were stood with the door open waiting for the driver and no car was outside mine or my neighbours as we checked CCTV). They said the same about non refundable. Then I rang a third time to be told that it had been delivered and no refund as I had received it. I asked the lady how can three different things be said for the same order and asked which one was it? Tried to make contact, waited 11 minutes or actually delivered the food. She couldn’t answer my question and reiterated what had been said about non refund. So I said where is the food now as I will collect as it’s been paid for and she said it’s been delivered for me to say if that was true why am I on the phone to you right now. I contacted Mc Donald’s and they they it’s not the first time they have done this and that they shouldn’t be able to get away with it as it’s classed as stealing especially when I have proof. I emailed Uber and they just told me to ring up for them to say no refund. I will be going through the bank to proceed to try and get the money back as purchased goods that’s not been delivered because at the end of the day it’s like they have scammed/stolen. If this happened everyday how much money are they actually making without delivery of goods. They should not be able to get away with this having to pay for something that you have not received and how can they put the trust in the drivers if they are not willing to investigate into what happened and as to why I couldn’t get in contact with the delivery driver after trying to ring 5 times but the call not going through only gets bizarre. So if you want to pay for goods and want them to be delivered and get what you paid for then don’t use this services because they do you dirty and customer service is just as bad as the delivery service. Non existent.

Delivery Charges. Why does this site show £0 delivery charges but when you try place a order you get service charges and delivery charges??? A bit deceptive if you ask me.

More support for people with addiction. Uber Eats is so convenient, and so easy to access, there needs to be restrictions aimed to help people with addicition problems. There is currently no offer or acknowledgement of this and it needs to be brought to your attention. My partner has struggled with alcohol consumption and currently he has 24/7 access via Uber Eats and it can get delivered in 15 minutes. There has to be some boundaries in place to help people like this with zero self control. It’s too convenient for people like this and you need to have regulations in place to stop people abusing the app. I have researched tirelessly how to restrict an account, how to get banned from an account, how to block the app. You can delete your account and change your password only to login with a phone number. There isn’t enough and it’s too easy.

Disgusting service. Rife with useless drivers who refuse to do their job. Uber will refuse refunds even if your order is never delivered. One star is too much for this company.

Great service. Fast friendly delivery

Low level service. Drivers won’t bring the food to the door; cutlery is always requested and never added to any order

The worst delivery people on the planet. Riders are inept and unintelligible, clear instructions are given but they always ring and don’t speak in understandable English. They also don’t seem to have basic map reading skills and it would be quicker to just pick up myself on foot. Almost guaranteed to get stone cold food with these lot.

Poor. Having done my first two orders in La linea Spain both very late arriving leading to spoilt food on one of the orders first order was sweets I’ll Not be ordering again what a rubbish service

Garbage. Use Uber eats if you want your food late and stone cold if give 0 stars if I could

Uber con. Don’t order from Uber eats There drivers are fake Fake ID And they don’t refund for loss or food not turning up Just delete the app

Joke of a company. Would never use these again

Download Deliveroo. Because of this company negligence between the rider and McDonald’s I received piss wet inedible food and as I have to take insulin 15 mins prior to arrival I received food that I couldn’t eat and my blood sugars dropped by 15 mmol which to a diabetic is as close as it comes to death I had to order from a reputable firm like Deliveroo to get carbs in me so I didn’t end up in hospital

Terrible service!!!. Refused refund or delivery of our missing items, when called up were so unhelpful, McDonald’s confirmed the driver never collected our drinks yet have refused a refund do not use Uber eat!

Poor customer service. Extremely poor and inconsistent customer service. Drivers are terrible and orders are regularly cancelled or drivers accept the order yet do not attempt to make the order.

Terrible customer support setup. Pretty unhelpful setup to get any support for ongoing orders or otherwise from the app. Be very careful when placing your order, avoid mistakes or do it at your own peril!

Mr Patrick Johnson. Very nice 👌 I’m awaiting my chicken and fries 🍟

關於優惠. 我朋友每次都有買£25折扣£15 ，為何我多次只有£0送貨費優優

Watch for double-charging. I ordered from somewhere I’d used previously. The app shows items you’ve ordered before and I had selected one of those. What I didn’t realise was that this led to it counting the item twice so I was charged double. The help system is difficult to navigate for starters. Most options end in a not-always-applicable explanation with no option to reach out. On finally finding a route that allowed me to explain my problem, I was met with a brick wall. “Sorry, not an issue, we consider the matter closed.” No question of whether I was satisfied with said response, which I obviously wasn’t. I’ve deleted the app and will use other options as I’d prefer to to risk being charged double any time I order from a favourite restaurant. It won’t make a difference to Uber, I know but it matters to me.

No notifications preferences. The app is good and functional. I find Uber very trustworthy and whenever I have an issue with an order, they promptly get back to me. The 3 stars goes for the fact that I cannot turn off the notifications (as I won’t be notified about my orders) but I keep getting notifications about promotions that are not relevant and I cannot not opt out.

Hidden charges. Rip off

Very unhappy with restaurants and support. Really unhelpful and orders consistently wrong

Grocery order. Wanted to leave 0 stars but not possible. Placed an order which came to £23.70 which was taken from my account. When they went to deliver had changed the amount to £40.43. Refused to accept delivery as wasn’t what I ordered, Uber Eats are refusing to refund for groceries I didn’t actually get. FRAUDSTERS

Bad delivery drivers and customer care. I had an order of £30 not delivered to my address and was refused a refund, i placed an order recently via mcdonals app (mcdonals use uber as delivery) driver calls me asking where i am spend 20 minutes trying to guide him for him to hang up on me and then put my order down as delivered, yet again refused a refund! Such bad customer care

Food not delivered. I pay for the Uber one subscription too. App said food was delivered, no communication, no texts. Looked outside. Nothing. I phoned the delivery driver through the app and a lady pretended she didn’t know what was going on and hung up. It’s a great app if you want to pay for their employees dinners. £25 down the drain. Never again. Membership cancelled.

Fast food, but slower. Several times over the period of a few months I made orders through Uber eats for McDonald’s, each time there was an issue with the delivery somehow, drinks spilt in the bag, food taking ages to deliver once with the driver, my theory on the slow delivery is that the drivers use several phones to get more deliveries at one time, as several times a woman was meant to deliver but a man turned up and vice versa. Yes I’m ordering for convenience, but I’m also paying for my food to be of an edible temperature. The final straw for me (excuse the pun) was when I ordered 2 meals, one of the wraps ordered was not in the bag, I contacted Uber eats to complain, and got offered £1.20 back for a £3.99 wrap. They automatically refunded it and every time I flagged it saying I still had an issue I got an automated message stating I had received a refund. That was the end of my Uber One membership. Uber needs to do a better job at quality control as well as monitoring who is actually delivering for them. Never using again. 0 stars from me!

WHERE’S MY MONEY?. I paid for a f&@£ing meal and it got cancelled From domino’s pizza kahawa sukari On 29th March at Around 10pm WHERE’S MY MONEY?

Food never arrived!. How on earth do they have 4.7 stars?!? When most of the reviews are negative!!!! I was checking the app and saw the driver close by. So I went downstairs in 2-4 minutes time. When I got downstairs there was no driver and no food. The only proof that the food arrived was a picture and a missing £23 including driver tip. This is my first and probably last time when I will ever use Uber eats. PS i used other delivery services and normally they call to let you know they arrived at uber eats they don’t bothet!!!! Situation update i’ve reviewed the CCTV! and it actually shows that the driver waited for 10-11 minutes. However he never got to call me and second on the CCTV it shows when he takes the food with him (must’ve been hungry poor guy) I even left him 10% tip and he could not care less!!! I proceeded today to contact customer support and there is no ph. number so you have to e-mail them and every time you get the same answer that the driver was right!

Never on time. I think they are afraid of good service

Repeated Issues with Incorrect Orders and unfulfilled promises. my experiences have increasingly soured due to repeated issues with orders. Most recently, I placed an order from a restaurant, only to receive completely wrong items. Recognizing the mistake, the delivery person assured me they would return with the correct order. Unfortunately, that was the last I saw of them or my correct order. I reached out to customer service, hoping for a resolution, only to be told that such issues "sometimes happen" and that I would not be receiving a refund. This isn't the first time I've encountered problems with Uber Eats, but it is the most disheartening. The lack of accountability and proper resolution to genuine customer issues is concerning. Customers rely on delivery services not just for convenience but also for accuracy and reliability. Mistakes can happen, but the true measure of a service is in how it handles those mistakes. Unfortunately, based on my experiences, Uber Eats has shown a consistent pattern of failing to adequately address customer grievances. I hope my feedback prompts Uber Eats to improve its service quality and customer support. Until then, I would advise potential customers to consider other options.

Group order UX is a joke. You outsourced this didn't you? How hard would it be to build a feature to group order that doesn't randomly disappear people, double order, leave people hanging etc. Fire everyone

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Pls improve the quality of service. I’ve been an Uber user for 4 years now. A little issues here and there which was resolved quickly and even offered some deals here and there to keep me from complaining lol. However, lately I’ve been having issues with delivery time, quality of service and the hike in prices. They charge you an arm and a leg for “service fee” when the service is so bad. I waited an hour for my food to arrive while the customer service guy kept saying “It’s almost there, thanks for your patience”. By the time the food arrived it was cold and soggy. I didn’t even have the energy to complain about the food cause I had already spent my time & energy complaining about the service and delivery time! Told them to give me back my service fee cause I didn’t even get a good service, No response! Typical. “We value your feedback…” blah blah We all know you don’t. Believe the negative reviews people. It’s true!

No customer service. Really disappointed in the lack of customer service, we spent around $150 on a grocery delivery that never arrived and all of our messages to the support team have had zero responses over the last couple hours!

One issue. Usually a good service , however, the driver or restaurant seem to be able to stop the usual rating message, after delivery - if they know it has taken too long . We waited well over an hour the other night and had to call the restaurant- finally got it but didn’t get the normal rating message- I feel this is dodgy and manipulating the rating system if happening

Great app, bad delivery people. This app used to be so good and reliable. I use it a lot for food and transport. However, I’ve been messed around by so many delivery people not delivering my order when they say they have. You go outside, they’re not there. They’re uncontactable. They’ll just steal you food without any regard for their job. The last person that did this, had a 32% satisfaction rating!!! So he’s clearly doing this all the time. They need to clean out all the thieves and keep the honest good drivers. It’s a shame it’s ruining their business.

Indians tampering with your food. Horrible experiences with Uber to the point where I have had to cancel my membership and vow to never give them another cent. They hire dodgy Indian drivers that lie, cheat and scam the system and they refuse to do anything about it. A few times my family got really sick from the dirty drivers taking the food for a trip around the country. Serious health issues here that Uber eats will never address. They care about revenue but definitely don’t care about the customers that provide it.

Great service. Nice food

Don’t get this app. I have over 100 orders from Ubereats, they have disappointed too many times, there are too many bad experiences, they certainly have came in clutch but the bad experiences make you forget the good. Uber eats you will die out.

Sometimes good sometimes not. Half the time the driver takes off and probably eats your food or he just cbf delivering it when he wants to go home

Worst App Ever!. No human support provided. A rider showed up at my apartment with another person’s order and he just apologized and left! I understand mistakes happen but all I could do is to report on the app that my order never arrived and get a credit in UBER CASH! One hour of waiting for your food after a long night and this happens and you can’t even change your mind and get your money back right away as refund takes up to 10 days! No compensation for the time wasted, charge so much for food and delivery just because they can!

Bad delivery service and attitude. Many times Uber delivery do not have good delivery men or women. I had to explain many times exactly where and how to find my place. As a delivery man they should know direction and GPS can tell that but always send to the wrong address and when we contacted, either they don’t pick up the phone, or chat back arguing this and that. Also they don’t read instruction given and with bad attitude, just put the order on the mail box while distant from mailbox to the front screen door is far. This was doesn’t make sense the command sense. Also when the store changed items without our consent, Uber needs to cross check with customers and not just drop items we don’t order. The items that were swapped less money than I paid and bank already deducted big money than the order ones which I couldn’t do anything. If Uber wants good reputation and more customers, Uber needs to hire delivery men who are more professional and good attitude. I really can’t tolerate rude delivery men nor given items that I don’t order. We pay service fee and delivery fee. It is not free !! So please treat customers with respect !

Soo frustrating!. Do not bother purchasing priority delivery they completely ignore it and your order will be last in the long list of deliveries along the way, if it even arrives at all. Drivers totally ignore delivery instructions and your order will be cancelled if they refuse to come to your door as instructed. Try and contact Uber about an issue… good luck with that! You will be left so frustrated and hungry by the end of the process. I just want to close my account but I can’t even do that. Uber you seriously need to consider your customer service, or lack of. Boycotting Uber from now on.

Really confusing ordering process. I ordered from Frango’s having ordered from the local franchise via Uber Eats many times before. I assumed the Frango’s that was recommended on the app was the same franchise. Turns out it was miles away. There was no way for me to change it once the order was placed. This is really confusing and disappointing Really not what I expected from Uber Eats.

Why won’t Uber Eats accept my Debit Card???. It keeps saying there are insufficient funds in my card which is not true?????? Uber eats won’t let me place my order???? There is nothing wrong with the funds in my account. This has happened to me on a few occasions now and I’m sick of it??? There is nothing wrong with my account. Why does this keep happening?? I’ve re-entered my card details in again for payment. I checked my account and transferred more funds to see if this helps & it doesn’t. My son & I are home sick and now can’t order our lunch….i guess we are starving…..great! Thanks a lot…. You also make it incredibly difficult to contact UberEats to get any customer service assistance. Writing this review seems to be the only method of communicating with you??

Late. Uber gives drivers more money for late delivery which is not good while doordash gives contract violations if they late. Doordash is better

no refund on spilt drinks. the drinks spilt all over the food the entire order was ruined and customer support says the order is not eligible for a refund

Trash. So fricken elo - no customer service help at all when really needed

Horrendous service. Vendors charge for meals they never deliver and even when you follow up with UE, they have the DUMBEST support responses. My account was used almost every second day. They’ve lost a huge customer in me. I’m going elsewhere. I’ve deleted my app. I’ve never come across such poor service from the app people ( not the merchants )

TERRIBLE SERVICE AND REFUND POLICY. I spent $150 on groceries, the app said the driver will arrive at 4:20pm so I was down there at 4:20pm only to have the driver not there, claim they “waited 5 minutes” and never showed up with the stuff I’d bought. THEN when I asked for a refund because that was obviously unfair- their ‘customer service’ team on the app responded 2 DAYS LATER saying that I couldn’t get a refund. I couldn’t believe it. I spend a lot of money with Uber Eats but now I won’t again as I’m afraid to lose it.

Remove the Ads. Get rid of the ads, already paying for Uber one!

Unusable - don’t bother. Every time I try to order from Uber Eats the app tells me that there is insufficient funds on the card, when I can see plainly in my banking app there is overwhelmingly more than enough. Even when I have successfully ordered in the past, I have waited ridiculous amounts of time because the just keep pushing the expected delivery time out. I gave up and went to a different food delivery app that actually works.

A vehicle for scams. I am a late night worker, and as such, I often find myself coming home to an empty fridge and feel that I deserve to eat a hot meal after a long shift. Having used Uber Eats for about 4 years, I can honestly say that this app has become practically useless. It is overrun by fake restaurants that serve below average food, and when ordering from reputable restaurants, the food commonly doesn’t even arrive. A few weeks ago, my girlfriend waited for two hours only to have her order cancelled. I am not particularly hard to please, but me and everybody in my circle have completely abandoned Uber eats as a service, I have not had a single experience with the app within the last year that justifies that exorbitant fees.

Creepy behaviour. Why did the diver that delivered our I order want to take a photo of m

Uber is fing terrible. Order off DoorDash

Remove the Ads. I already pay for Uber One, why should I have ads playing inside the app?

Quality has really gone down. As another user stated the quality of this service has really gone down over the years while prices have just gone up. We now have to pay membership, service & priority delivery fees just to get the bare minimum which was included all in the one food price + delivery fee in the past. Otherwise, you’ll pay extortionate delivery fees just for your food to arrive cold & late. Disappointing.

Notifications. Really sick of the random notifications about buying stuff when it’s like 940 at night can’t you just send notifications when we order stuff and not random ones saying oh we haven’t seen you in awhile

Taking money out of my account for no reason. I didn’t realise that Uber was taking money from my account, I used the app to order once or twice but that was it and I didn’t have a subscription either so I don’t understand why it was taking $9.99 monthly such a scam

They li. I got my food in 30 mins but the man said my dogs but him but he fell over and was hitting my dog so she stared to get mad and he said look look she is going to bite me again and she didn’t

Terrible. Delivery drivers are terrible, all from India and can’t read the delivery instructions. The food is always cold. Not worth the price. Too expensive, probably so Uber can pay the fine $200+ million dollars.

Gets worse and worse. Don’t know why I still bother trying to use this service, even if it’s just once a month. The fee gets higher and higher, the service gets worse every time, and now the ai “help” chat is telling me “sorry that your order is currently 42 minutes late and your driver is just parked two suburbs away and hasn’t even picked up your food. We will still charge you for this cancellation, as you are submitting it more than 5 minutes after your order.” WHY should I be charged $13 to NOT get my order after almost an hour wait? WHAT service am I paying $13 for here? Guess I should’ve cancelled it for being late 4 minutes after I order it, my bad? Come on man.

Slow and unreliable. Terrible service. Slow and unreliable. Don’t worry about priority delivery, because they ignore that completely.

Late orders. Every order on this app is late for some reason minimum wait of 1 hour and a half

Horrible service. If you want cold food or items missing every single time and an unfair refund policy this is the app for you !!!

Horrible Experience Every Time. I have never had a good experience with Uber Eats. I’ve had my orders stolen by a driver, over 2 hour wait time to then be cancelled, damaged food, and horrible service. I’m going to delete this stupid app and I highly recommend not using it. This is my experience in Australia.

Scam. Horrible app will steal your money

Worst service, no communication.. Driver cancelled our order. No communication, no knock on the door. Birthday dinner for my partner ruined. We’ve used other delivery services before and never had an experience like this. Following that, a received a call from Uber Eats just stating that the order was cancelled with no apology and they hung up on us. Not recommend.

They are a mess. Uber eats messes up nearly every order. Their map guides drivers to the wrong place so I have to walk around the block to find every 3rd order if it hasn’t been accepted by a thieving neighbor. They allow me to order from stores that are closed and then tell me my order is on the way for for hours with no one one to talk to or any customer support. To their credit, they’re quite forthcoming with refunds with messed up orders, but that’s still money out of my pocket for seven days that tends to build up if I’m using it multiple times in a week. However, it’s extremely frustrating to be out of pocket and hungry waiting for meal that never comes.

System and Riders. Bad system Bad system Improve your system of giving jobs to riders You should not let riders who not even close the the restaurant take the job. You should have limited distance in the area for riders to pick up the job. Not just anyone could take it. Only one dish took 55 mins to deliver. The restaurant was just like 7 mins away riding bike. The riders was the other side to the restaurant, very very far away. Even worse that I saw the rider had at least 3 orders in the bags waiting to to be delivered. And that made foods so extremely stale. You are not just making us discontinue using your app but also made us feel like we should not order from that restaurant anymore because of the quality of food we received by your services. It happened so many times. We still want to use your app we actually dont want to do refund or even want your stupid 5$ compensation from delayed delivery.

Facilitating overcharging. I’m not sure if it’s a recent addition to the app, but consistently for the last 3 orders, I have recieved a $5 “price adjustment” charge even though my orders are exactly from the listed menu with no alterations. When raising this concern with Uber eats, they do absolutely nothing about it

The worst. I don’t understand how their rating is 4.7/5 with all these 1 star reviews. The star rating system is obviously rigged. I’m let down every single time I use Uber eats

Keeps spamming me. But if I turn off notifications I have to turn them back on again not that there’s any deals for single guys anyway.

Worse service. Every single order there is an issue!!! Driver delivered to wrong address (neighbour) Driver have fun 1hr then get to your address with cold and saggy food. Last order came from 4km distance after 1hour and was someone else order not even mine. That was last time never use this service again.

Text messages at 9.42 pm. I was home for the night and my phone pinged at 9.42 pm, I wasn’t expecting to catch up with friends so thought something terrible had happened to somebody. Instead it was spam text advertising at 9.42 pm at night. Completely unacceptable use of phone numbers given to you for drivers to use.

Cold food and no reply. Due to the way Uber delivers the majority of the time the food will arrive cold and late. The service desk will ignore your messages and not get back to you

The worst. Die

Wrong items constantly. Every time I’ve ordered from a retail store my order is always and I mean always wrong

u suck. i’ve had so many bad deliveries where my order gets given to my neighbours, and i have to re order, wait 10 days to get refunded or just starve while someone else is ENJOYING MY FOOD. it’s so annoying and i give up on this app ihate fricking hate uber eats

3 times Cancelled delivery at the last minute. I don’t understand what’s issue with the Uber deliveries these days . Three of my food deliveries were cancelled (in a span of few months) when the delivery was just 2-3 minutes away ! And all the response that I got was, this will not repeat again and refund the order money. Totally unacceptable and ignorant behaviour from Uber Eats. Waiting for food with hunger and delivery getting cancelled at the last minute is soo annoying ! What’s the point of UberEats when you are unable to deliver the food !

Bad communication. Randomly cancelled order when I can see the delivery person picked up the order. No explanation or help. My time isn’t free.

Uber delivery drivers steal food. Uber will always refund, but your meal doesn’t turn up when the delivery drivers steal your meal. Happened twice to me now and seems to be happening more to other people.

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Yikes. I’ve never had a seamless or positive experience with Uber Eats. It takes a lot to push me to write a negative review, but they deserve one. I would rate them 0/5 stars if I could for their customer service ALONE. I paid an extra charge for priority delivery, only to see that my driver delivered someone else’s order before mine anyways. When I reached out to customer service about this, they refused to help me or even acknowledge the issue. If you have an option, I recommend Skip the Dishes. It’s not perfect, but the ratio of success vs. the absolute failure that is Uber Eats is very different.

Sooo bad!. These guys have zero customer service just copy paste responses. Let their drivers steal your food and charge you for it :(

Over priced. So everything on the menus is 15-30% more , you then pay 10% service fee, plus the 15% tip now and you’re paying 50% more for everything 🤣 expensive save your money

Bad. I can only order flowers whenever I search anything else I don’t see it. Very bad

Fraud. This company is horrible They charged me 118$ for one Uber when I never subscribed and I have reached out to them 3 times but no response and customer service has not gotten back to me Completely fraudulent company

PARASITES IN MY FOOD! Do not use this app!. Someone who isn’t me used this app and tested positive for tapeworm infection. These people are dirty or they just lace food with parasite. You’ve been warned!

Affichage des restaurants. Vous devriez modifier la façon d’afficher vos restaurants. La plupart sont affichés et sont toujours indisponibles vu qu’il n’y a pas de livreur pour le secteur.

Zero stars but one because you have to hit something. Cancelling of orders by drivers after making you wait an hour.

Scam. The worst scam ever pay 35$ for something you can buy 15$

Customer service. They weren’t helping and always closing my chat

too many random notifications. sends too many promo notifications like bro shut up

Almost a scam. Foods are about 10-15% more expensive in the app compared to restaurant website.

Sends promotional notifications. I get promotional notifications I can’t turn off. I checked through all the settings. So now I had to turn off all notifications app-wide because Uber Eats kept wanting to spam me.

Horrible customer support. I received the completely wrong order, Uber support proceeded to ignore me for two days, and then tell me they couldn’t help me because it had been longer than 48 hours

Worst App, Scammers. Uber Eats has hit a new low. Not only is their customer service horrendous, useless, unprofessional and rude but I’ve also noticed random transactions on my card, seemingly linked to the app. It’s incredibly frustrating and concerning. Avoid at all costs.

Restaurant’s hate it. Even the best restaurants in the city fails badly when it comes to uber eats orders. I started to believe they don’t like uber eats and send terrible food whn ordered via uber eats. I am deleting the app because almost 1000$ i threw away only to find out how terrible the things were

Service lent et coûteux. Les délais de livraisons sont toujours très longs. Les frais excédents sont élevés. La livraison prioritaire est un scam: le livreur se rend effectivement directement sans autres arrêts en chemin, mais c’est toujours plus long et ça revient au même que s’il avait que quelques arrêts à faire. Le gps est erroné et envoie les livreurs sur la rue adjacente. La raison pour laquelle j’utilise l’app est que je n’ai pas de voiture.

Bad service. WORST APPLICATION ever made we receive always something wrong in our order.

Wouldn’t do my 30 dollars off. I signed up for the first time with Uber eats and tried 3 different restaurants on the app and they wouldn’t accept my promo code that I got in the mail. Wouldn’t even say why… ridiculous

Uber is terrible. This is the worst delivery app out there.. Their drivers are not responsible when they bring you the wrong orders( as if that’s not their job) you do not get refunded or your order corrected. Your just out money.. the worst customer service!!

Don’t trust. Giving the same review for both Uber and Uber eats! Had unknown charges and wasn’t dealt with appropriately Ubers customer service is by far the worst.

Big scam. Prices are inflated, food is cheaper in restaurants, the app takes money not only for the fee, but also for the difference between the price in the app and in the restaurant, it’s a scam!!!

Ich. Good Menu plus extra

Worst food delivery app. I would always prefer Door Dash over Uber eats

Support team are a joke. Total jokes

Sucks. You guys can’t respond to anyone

Wrong advertising. They adverting is so wrong ! They said if you bundle items and order 2 items at the same time with different restaurants they would not charge you on delivery and service fee but they did and their agents talked so rudely and didn’t have a good customer service

Horrible Service. This app has the absolute worst service compared to DoorDash and skip. Plus they try to do sneaky and scummy tactics to make you tip more after the order even when rating the delivery poorly. Will never use this app and highly recommend not using it.

pire expérience!!!. Cela fait 2 fois que je commande sur Uber eats et qu’il manque des articles dans ma commande. J’ai donc contacté le service à la clientèle, mais ils refusent de dédommager! j’ai donc payé pour des articles jamais reçu c’est du vol! Ils n’ont clairement pas le bien être de leur clientèle à cœur et je suis énormément déçue!

Waiting time. If you’re having party or guest and you want food on never order on uber eats it will show you 30 minutes delivery time before you order and after ordering it take 90-120 minutes even though distance is 2km. I asked delivery driver couple of time they said uber give 3-4 order at the same time to deliver!! How can a person deliver 4 order at the same time ?

Terrible service, scam. On multiple occasions when either restaurant or delivery person had made a mistake and delivered the wrong order or missed a delivery, Uber eats has made reimbursement very difficult. The last time was a cake that the restaurant missed to pack in the order. After calling the restaurant who were very helpful and made it clear to Uber eats what had happened, this app still refused to reimburse me because “this problem had happened too many times”, instead of fixing issues Uber eats’ way of solving issues is to steal from their customers.

Bad app. Worst app I have seen

Terrible customer service to cancel an order. Absolutely the worst customer service when trying to cancel an order. Their website says able to cancel an order up until the delivery driver picks up the order but clearly this isn’t the case at all so this is fraud! Placed an order thru the app since it was unclear if the place was open on a holiday. It said the wait time was 2 hours after the order was placed and we didn’t want to wait that long and tried to cancel and was unable to. Definitely using other apps in the future use DoorDash or skip the dishes instead!!!

Hopeless customer support. If I could rate less than 1 star I would.

Horrible customer service. The customer service experience was disgraceful. If I could rate it zero stars, I would. Last night, after receiving heartbreaking news from our vet about our beloved 10-year-old dog, we were in shock and devastated. Knowing that our paw baby will not be a part of daughter’s 20th birthday celebration next week we decided to do an early birthday celebration. Despite our grief, we ordered a cake from Breka Bakery via Ubereats. Unfortunately, we forgot to change the delivery address. We quickly corrected the address, but were still charged a $83.91 cancellation fee by Ubereats. Even after reordering from the same merchant, the fee persisted. Customer service refused to refund the amount, which is disappointing considering my regular use of Ubereats and Uber rides. I hope they prioritize empathy and compassion in their employee training. I will not use Ubereats again.

Just use skip the dishes. This app is such a scam. I ordered over $100 worth of food but accidentally put in the wrong address. Noticed as soon as I pressed the order button and went to cancel immediately, said it would charge me $96 to cancel?? I had just placed it. The driver refused to come to my actual location, and the Uber “help” is automated and did not help me in anyway. Will be deleting this off my phone and only using skip. Skip has great customer service and will actually allow you to cancel an order, especially if you had legitimately JUST placed it.

Food theft by uber drivers. My wife ordered food yesterday, the delivery guy Malik delivered at her fedex office reception and after 5 minutes took the food back saying “ohh its a wrong order” and never brought the right food and marked delivery complete. When asked uber for help, they said its your problem to adhere with policy of pin. My wife trusted the driver when he reached to office with pin as she was stuck in a meeting but instead the driver misused the pin to mark delivery complete and stole the food 5 minutes after delivery. Now uber doesn’t even want to confront these theives who steal their customer’s food and leave them stranded with no food. Pathetic customer support after using uber for tons of time.

It keeps lying about store availability.. I'm in a small city where we frequently don't have drivers available. I've learned that Uber Eats is absurdly bad at communicating driver availability to me. For instance, I just loaded the app and tapped on McDonalds, which said "Delivered in 10-20 minutes". Then, I built an entire order, checked out, and was told the store was unavailable due to not having enough drivers in the area. I can force-quit the app, reload it, and still see McDonalds with 10-20 minute delivery, so the app is just lying about that, apparently. It also shows me Taco Bell available for delivery, even though it's too far away. These are not difficult things to build properly. I understand that most people are in huge cities where there are drivers available round the clock, and that's true with other delivery services here, but Uber Eats just hasn't taken off yet. And it seems like they're trying to get users to interact with the app by lying about what is and isn't available. So now, I just have to try checking out as soon as I load a store, otherwise I risk wasting time building a whole order only to find I can't have it delivered.

SCAMMERS. HorrIBLE COMPANY. THEY WILL LET RESTAURANTS SEND YOU THE WRONG FOOD. WITH STUFF YOU ARE ALLERGIC TOO. AND WONT REFUND YOU YOUR MONEY. SCAM THIS WHOLE COMPANY SHOULD BE SUED

Order cancel and refund not granted. I have order canceled immediately after placed as I noticed it was delivery and I was going for pickup. I cancelled the order and placed pickup order and they charged me for both. The customer service was rude and they said the restaurant already picked your order while i did the same order for pickup. This not a small issue . If the order cancelled they should not cancelled if its not going to refund.

issue. There is an payment issue

I like the old version. New version often not work

Refuses refund. Use Uber Eats at your own risk. They will accept your order and then when they do not deliver the items you order, they will not refund you. They keep your money for items they do not deliver.

This app is trash. Had the delivery driver call me and tell me the restaurant couldn’t cancel my order, so he told me he is going to cancel it and for me to talk to customer service. I talked to costumer service and they told me that they can’t do anything about it because it’s my fault not theirs. I told them to get a hold of the driver to clear up what happened and they told me it’s out of their hands. I’ve spent so much money on this app and for them to tell me they can’t do anything about the driver cancelling my order and making me pay $85 dollars for food I did not receive. I would stay away from this app.

Abysmal customer service. Customer service may as well be provided by chatbots. Either you fit in the exact category they have on their list, or they can’t help you. I’ve had them insist that I got the correct item even after I send them a picture showing that I absolutely did not. Not sure if they’re incompetent or just following instructions never to give refunds, but either way I avoid using this app whenever possible.

Horrible delivery service. Ordered food and accidentally put the wrong address. When we went to cancel the order they said they would charge us $100 for the food but we tried to cancel within 30 seconds of placing it so the restaurant didn’t make the food yet. Called the restaurant refused to cancel because they already made it which was a like they didn’t make $100 worth of food in 2 minutes. The driver refused to deliver to our correct address when we called him. Just a scam of an app. Customer service or “help” option is automated so that was no help at all. Deleting this app off my phone.. STICK TO SKIP THE DISHES!!!! Thank you for stealing $100 from us..

Be careful. When you submit a claim and they say they will get back to you in 48 hours well they don’t and they say without a photo or a receipt they can’t do anything hoping that you didn’t take a photo well do

Do not refund. I ordered using a wrong card and cancelled and reordered within a minute with the right card they these mind boggling ppl didnt not even process me a refund saying the vendor started order. Yeah, and i used a wrong card so u idiots eat my $206. Uninstalling this app. This is not first instance that uber doesn’t care.

The worst service ever, never using uber eats. Used uber eats for 6 years and these days I get my food stolen by the drivers, have to talk with 10 different customers representative for 2 hours to get a solution for stolen food and waste my time, I’ve had way better customer service with Doordash so I’m sticking with them from now.

Scammers. They don’t listen to issue and just try low ball the customer and there is specialist in there customer support. Best line”sorry for the inconvenience”