DoorDash - Food Delivery Book Reviews

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Too many bugs. If you use the “purchase again” category when grocery shopping you get a “error loading cart” at checkout and have to delete the whole cart and start over. Some items create a “wrong data format” error. Door dash used to be a easy. Lately when I use it for groceries I end up having to go shop because I can’t get it to work. I’ve called customer service and they didn’t have any help to offer. Whatever you guys changed in the past six months, change it back!

Over charged me kept the money and cc denied claim. They over charged me for a meal that had a deal with from the restaurant. Over charged tax over charged DoorDash fees and kept the money and fought the claim. Trash app over priced and bad to their workers.

You’ll get screwed it’s why it’s here. Had so many issues with this app usually if your whole order is butchered they’ll try to make it right. But if you order a $10 product to be $30+ to your door and it’s completely the wrong product. Door dash will offer you less than $3 in return for using their service. Drive the extra mile and use local companies don’t contribute to this cancer of a business model which benefits off literally defecating in your throat & wallet simultaneously.

Door Dash be better. I have spent a lot of money on Door Dash. The carelessness with drivers and following through with condiments, customer service and special requests has been been very unprofessional! The customer service line has been even more unexceptionable and embarrassing from a corporate company that could do better. Treat American citizens right and do better in customer service. We are passed COVID. Bring Hospitality back to the equation. We pay your drivers bills and your company’s check, be better then being carelessness.

Should be illegal. Every single thing about this app is infuriating and it’s taking advantage of people.

Horrible service. Dashers are always rude customer support can’t understand basic English and on top of it I can’t cancel my order even tho the store is closed now I get told to wait a hour but all other stores will be closed by then overall I’d rather pay a crackhead to get me food they would definitely be faster and not complain about the tip I leave them

Incompetent workers. The end.

False advertisement. I get emails of “save $10”. “Save 50 off your next order, up to $10” When I enter the given code, door dash never accepts the code. Either the location is wrong Or ineligible for account.

Review. DoorDash is good an convenient but it’s SOOOO EXPENSIVE and most the time the foods cold or door dash don’t give you a refund they give you a half priced credit

👍. cheaper than at store with 50% percent promo

WHY I GIVE THIS A 1 STAR. I would give this store a one star because today I ordered some food at 8:30 and then never had an dasher i’m trying to figure out why they let me order the food if they did have any dashers so her it is at 10 I called doordash and asked them what am I supposed to do because Chick Fil A is closed then they told me that I didn’t have an dasher so I just asked to cancel it then they said ok but it would take 10-17 business days I was really mad because I was waiting on my food for an hour. Then I asked if there was an way if I could do it now then the lady was really rude and said there’s nothing they can do about that.

Sauces. It won’t let you add dipping sauces onto your order.

This is the best app ever !!. Lower ur prices a bit

Great Service. I’ve been using DoorDash for 3 years and have always had a great experience even when an order gets messed up they always make it right.

I love DoorDash. I love DoorDash

One hour review time because we didn’t get our order.. I have to wait one hour for my refund because my order wasn’t delivered to my house. Order was extremely late as well.

I love dd. Door dash is dope

Cancellation. Every time I order from DoorDash there’s always a cancellation or a problem with my order. It takes way too long to refund me my money. It is a good app but there’s always a problem.

Door dash. Sometimes my food is very cold and they place the order at the wrong house never able to get a hold of customer service

Customer Support. Customer support is not good. If you have an issue, it’s almost impossible to contact someone to help, and when you finally do, they aren’t helpful at all.

Refund. They are usually good but my doordashers car broke down and they still haven’t refunded me and every time I call they tell me to wait

Terrible. I spent hundreds of dollars on this app a month and when their driver gets my order wrong or gives it to somebody else DoorDash want to review me instead of getting my stuff correct but yet you want me to tip these drivers who don’t know what they’re delivering who don’t know how to read the orders and make sure they deliver the correct orders

Tipping in Advance. I will not tip in advance. I will not tip before I receive my goods. I have had tooooooooo many negative experiences by tipping before hand. I tip according to service, according to kindness, according to professionalism, and according to what’s in my means to give.

Love it. I love this app!! It’s better than sex!

Coupon. Sent an coupon in mail which could not be used on my order that doesn’t expire until April

They don’t care. They put your order in with other orders and your food goes on a tour around town and gets to you cold.

Worst experience. I was cheated by door dash they never refunded me my money I will never use this app again

Convenient service, degraded app performance. DoorDash for iOS has become noticeably more sputtery and sluggish as every page towards the checkout process is injected with so many cross-sells to add on from other stores. This is on a recent iPhone Pro. Many times, I can’t even scroll down without a 2 second lag on my order progress screen. The DoorDash app was not like this when the interface was cleaner and free of cross-sells

Too many fees. Would be better if it wasn’t so expensive

It’s good.. I like it.

Increase prices. I noticed that if I order from a stores app it’s about 10 dollars cheaper then ordering from DoorDash because they increase prices to take money from their customers unfairly

Dont waste your money. Honestly a complete waste of time and money. The new normal for us is ordering extra food because your order is guaranteed to be missing items, the wrong order or spilled everywhere inside a bag. This wasn’t a one time thing and has happened for the last 10 order’s atleast, we order frequently. Then we realized the higher prices door dash charges just for the food compared to the actual restaurant prices. Then there is no option to remove tip for bad service. It is not difficult to check receipts and safely secure food. Yes, door dash will send you some money for the messed up portions of your order, but it creates a whole inconvenience of having to order something else, clean your entire order of the spilled sauces and dips or just not eating at all. Its honestly a huge let down. Especially when easily spending 100 dollars per order you would expect a little effort. Thumbs down from us.

Too expensive. DoorDash charge a lot

Stop those marketing notifications. I am keep receiving those “this week’s top restaurants” etc. even I turned all notifications off, I don’t want to turn it off at system level since I need to receive those order updates, please improve user experience, thanks!

Me gusta todo. 10/10

Easy to Use!!. Doordash is the most intuitive food delivery app I’ve ever used!! Absolutely recommend

Delivery fees. This fee keep going up

The app. Very pleasant app to use and convenient to have food brought to you.

Fraud. Was sent an email to receive a discount on an order, yet was unable to receive said discount. Customer service was no help at all. Customer service also lied to be and said the promo was only for users who had not ordered in 90 days when I had not used the service in 5 months.

Annoying notifications!!. I’ve turned off every notification within the app but I’m still receiving random marketing notifications. Had to turn the entire app off completely!

Price differences. When you order from the restaurants website the meal is usually $20 cheaper. Why do you tax people to use an app? Especially if they are picking up their own food. I ordered a meal on Wingstops site and it’s $57. I order the same meal on DoorDash and it’s $75. Please tell me how that’s helping me?

Bad experience.. App not responding; a call to customer service rendered nothing. Get it together. Your drivers suffer because of the ineptitude of your company.

Very dissapointed. I ordered my food and by the initial time the food was supposed to be here I hadn’t even been assigned a dasher. I payed for express delivery as well. I won’t be using doordash again.

Best food app. Prices are higher than in person but makes sense as they bring it to you, add tip for your driver if you cant afford tip go pick it up yourself

Quick, efficient, easy. Door dash is a super fast and gets so many of the delicious local spots without a hassle

DoorDash Has Terrible Customer Service. I had a drive completely ruin 3 $25 pizza pies and instead of refunding my order DoorDash offered me $15. Sent pictures in and everything, tried to escalate when I got back from my trip and I was told that too much time had passed for them to issue me a refund.

Ugh. One of my favorite DoorDash features is when they have the driver make multiple deliveries and you end up getting cold food delivered. Worth every penny!

Dashers steal food. I’ve used DoorDash for a couple years now and haven’t had any issues in the past. I’m not sure if they recently changed their policy on hiring dashers but I’ve had multiple dashers steal my food after “delivering” it. It’s gotten to the point where I’ve had to wait by the door to make sure I see that my food is there and even then, I’ve gotten bags that were opened and the food was taken while they were driving. I always make sure to tip because I know what it’s like working in the food and costumer service industry and although I personally don’t expect to get a tip when I work, when I do I appreciate it. I’m assuming the tips I give apparently aren’t enough for the dashers that DoorDash is hiring and the “revenge” is having my food stolen. DoorDash should either pay their dashers more or lower all of the extra fees that go with ordering food so that customers don’t get punished for dashers low wages. I’ve called their costumer service to at least have my food reordered or to get a refund and they were unable to reorder it (even though they offer it) and I was given $5 back when I originally spent $25 and $2 when I originally spent $18.

Very convenient. I love door dash because the app is very user friendly I also like the feature where you can schedule a delivery time, we treat ourselves on the weekend with that being said we appreciate how useful DoorDash is to our weekend splurge lol

Bad. Haven’t had good service consistently since 2020. I’ve used in multiple states and cities & customer service doesn’t really care.

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Delayed then cancelled order. Left hungry after waiting 40mins

Wrong and rude customer service. Hi there, Did make my first order from the app. Everything seems fine and fast. Unfortunately did received the order. I ask for solution. Customer service cut off twice the conversation saying that they have no solution. Take Uber/Deliveroo way better platform. Problem solve in 5min and way more nicer

Poor customer care-Avoid. On the off chance your order doesn’t arrive the chances of getting any compensation are slimmer than an anorexic instead you’ll get a rude service followed by being ignored. Left with no food and money😂

Cancelled our order for no reason. Door dash cancelled our order, claiming it was the restaurant. When we called the restaurant, they had in fact made our order, and were waiting on the door dash driver. We tried to fix this, but there is no way to get door dash to uncancel and pick up our waiting order. They were insistent that it was the restaurant… when it absolutely was not. Poor customer service and no way to address or get compensation for company error. Use at your own risk.

Uk?. Make it in the uk

Didn’t deliver my food. YOU DELIVERED MY FOOD TO THE WRONG ADDRESS DESPITE ME DOUBLE CHECKING WHERE THE FOOD IS GOING TO BECAUSE THIS ISNT THE FIRST TIME YOUVE DONE THIS. ALSO YOUR DRIVERS HARASS YOU IF YOU DONT TIP WELL ENOUGH. SORT IT OUT PLEASE AND PLEASE REFUND ME FOR THE FOOD IVE NOT RECEIVED. ONE STAR

Orders late and cancelled all the time. Very unprofessional and allowing restaurants to be late and to cancel after an hour. Left me hungry so many times. Customer service on the phone is completely useless. Chst is good though

Always a frustrating experience. The lack of transparency of what other deliveries the driver is making makes the wait for food super annoying. While the app might say “driver is heading to you now” .. 9 times out of ten, the driver is not on their way but rather making other deliveries around the city. Just tell me they’re on the way .. when they’re on the way, yeah? Saves a bunch of hassle of having to watch the map.

BugsDash! competes with CyberPunk!. This app doesn’t work guys! Always returning browser based error messages !!!

Not good for travellers. Can't use a non US number or payment method. Lost some good darn business.

Can’t use. Unable to register, and you can’t check if there’s anything in your area without registering which is a bit poo poo

Travelling from UK. the United Kingdom. This app has been amazing and the pass is worthy every cent

Frustrated and disappointed. I ordered a burrito at Chipotle but the one that I received was a leftover food. This is extremely frustrating and would never recommend anyone to go with doordash

Does not take UK numbers. Can’t use if you are a UK mobile number with +44 code!!

BOYCOTT DOORDASH. These guys will take your money, never deliver your food, act like refunding you for your undelivered food is an act of goodwill, and then tell you to “have a nice day!”. The worst. Go with literally any other delivery app.

Offered a ‘free trial’. Joined on what was advertised as a ‘free month’s trial’ whereby I was supposed to pay no delivery fees, but I ordered from KFC several times and each time was charged a $3 delivery fee. They were very slow to deliver generally and on one occasion I had to wait nearly two hours for my food to arrive. The App is unreliable when giving you a delivery time and it feels quite dated. Not easy to cancel either, had to contact customer support twice. Would not recommend, and would certainly not recommend paying a monthly subscription for their services.

Dont waste your money on this app. I unsubscribe and cancelled my membership but keeps trying to charging me monthly. Costumer service is very unhelpful. If I can rate no star I would.

No UK phone numbers. Can’t make an account because I’m not from North America

App. I’ve had problems with the app and customer service. I tried using a referral link for the $15 off 3 orders, but it didn’t work. So I downloaded the app and thought it would work, but it didn’t. Tried explaining to customer service, but they couldn’t help me.

Given a voucher I can’t use. Firstly given a voucher I can’t use at Coles - why?! Secondly it’s not 30% off it’s $10 so let’s not lie about it DoorDash!

Deliveries always late and customer service are rubbish. All my deliveries were late, sometimes by 40 Minutes. Not able to cancel late orders despite contacting customer service (who are rude and can’t even string a sentence together properly). Use another service and save yourself the agg.

Not for UK. Why is it in UK app store? I cant even sign up with UK phone number.

England. Make it for England to please gg

Prefer milk run. Try milk run for delivery of groceries. Door dash takes over an hour to deliver 3 things from Coles

Easily the worst food delivery app. I’ve used DoorDash, Deliveroo, UberEats - you name it, depending on what’s big where I am. DoorDash is years behind. It’s buggy, unreliable (frequent cancellations) and downright dishonest when it comes to order status and anticipated times. The other apps work fine. This one makes you angry each time. Skip it.

Stopped working. I used to use this app when I travel to the the US and it was super helpful for getting food delivered to my hotel when I didn’t have time to go out. However on this trip I am unable to complete orders. I get through to the payment screen, the payment is authorised before a modal window pops up seeming to need a phone number, this dismisses itself quickly before I can do anything. Trying to update my phone number in the my profile does not allow adding a UK mobile number either

Terrible service. Couldn’t order food due to card issue, customer service clueless about the reason. Wasted my time, 1 hour trying to order food and no resolution.

Second and Last Chance. First order arrived stone cold. Decided to give DD one more chance. When I got to the final screen the app insisted the restaurant was ‘currently closed’. It’s not. I rang them to check. Moving to the competition in the hope they are better.

Order not delivered. I ordered from Wendy’s and Marco’s in Maple Grove, MN and the ordered were not delivered to my house. After looking at the photos I realised both times the order was dropped off at my neighbor’s house. By that time the food was cold. I submitted a complaint on both but no response and no refund. I’m so disappointed. I even ran outside as the driver was leaving and he wouldn’t stop. My light was on both times and the number in my house is clear, matching the address on the order but no response or refund from DoorDash. Super bad! No recommended. Drivers are probably drunk or high.

Not able to sign up. I’m visiting the USA and was looking to order some takeout through door dash... unfortunately if you’ve not got a US phone number, you can’t sign up.

Delivery drivers fail to read simple instructions. I’ve ordered 3 times now (probably my own fault but trying to give them the benefit of the doubt) and every time they NEVER read the instructions and I find myself running up and down the street, endlessly on the phone with them trying to explain/ find them. It’s quite stressful and rather annoying. Won’t be using again

So far…not so good. Please send my dinner! Im starving :( had I not called the driver to chase it up I never would have found out I was cancelled. Had to reorder and it’s been over an hour. Would go down there….but now I have DoorDash credits so I’m stuck. Fingers crossed I get to eat tonight!!

bosh. very good and well managed app easy to use

Good when it achieves what it should. Unfortunately it’s not the execution of Door Dash that’s the problem, it’s the dashers. The quality of the staff is very mixed, with instructions going unread, long delivery times and missed items. You should be able to rate the dasher or revoke/reduce the tip after delivery if there has been a service issue.

rude staff and incompetent. not only did we receive an unusable voucher and had to contact them about the order came incorrectly completed showing the level of incompetence and they couldn’t even do anything about the fact they got the order wrong and we were met by the most rude and unhelpful customer service I have ever experienced. Just use UberEats

Bad. Really poor scheduling, delivery time went from 20m to an hour... in 10m increments. Food arrived cold. Driver "needed to make stops on the way". Really awful service frankly

Sign up. Can’t sign up with Apple ID Get a 404 error!

Charged me for items I did not receive. Refused to provide refund.. Scammers. Rude staff. Take your money and don’t deliver the items you order.

Erased my credit. I ordered a number of dishes from a restaurant that will go unnamed because it was the first and only time the quality bombed. One of the main dishes was so badly burnt it was inedible. I rarely bother with feedback but I did mention the dish was not edible and DoorDash offered a credit for that dish. I did not see anywhere that this had to be used by a certain date. A few weeks later I go to order and the credit has vanished. Moreover, there is no history of an order now on my account, so no proof for recourse. What completely underwhelming customer service. I went from feeling grateful and happier to use the app to appalled and will avoid it at all costs.

Pay your drivers more. Terrible wages

DO NOT USE DOORDASH!!!!!. You will regret using them, especially if your order does not turn up. They take your money and when the delivery does not arrive Customer support are useless and just copy and paste pre written responses. When I asked to contact the driver, I was initially told driver not answering. Any further questions, on the typed help, about the driver was ignored. There is no redress at all for the customer. I’m now sorting the problem with the bank through the fraud department. They have taken my money and made no effort to investigate. I suspect the driver had a free meal that night! DO NOT USE DOOR DASH!!! I would give zero ratings if I could.

Bad promotions that are not accurate.. Your 15$ promotion cards you hand out for new customers do not work. The instructions are wrong as there is no place to enter the code at check out. This should be reported to the ombudsman.

Serious battery drain and crashes. I lost >10% of my battery during a single order as it tracked the driver. My iPhone 15 Pro was hot to touch and the app also crashed 4 times during this period. It's otherwise not a bad app, but these issues are fundamental to providing a decent customer experience.

Any other delivery service. Like this app and the customer support is so bad

Misses 1 in 4 orders. Hit and miss - I’ve ordered 25 times out of which 5 times I didn’t get the order and 2x I was delivered the wrong order.

Uber eats wins my vote.. Too many hidden charges and misleading discounts on here. Constantly having glitches on the app and it often doesn’t take my card payment whereas every other food delivery site does. Will be sticking to Uber eats from now on.

Poor customer service response. The main benefit to DoorDash is convenience, so making someone jump through a bunch of hoops because of a DoorDash mistake is counterintuitive. I’ve given up. This is my last order.

yes. great food great app 👍👍

Useless if you are travelling with a UK phone. Tried to use this while travelling in the US to get dinner delivered to our B&B. Impossible to complete the registration as it won’t accept a UK phone number. So we went hungry :(

No good. Order quite often on this app but for some reason you have decided that you will not deliver to my address anymore. just eat is better

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Its ok, could be great. Whilst the idea and convenience is good, I have had order issues 90% of the time whether its wrong items, cold food, not finding a driver for hours ( i live in a big city) , but can’t cancel since food has been prepared so it’s just sitting there. Used to use it more, but since the issues are almost guaranteed now will only order if starving and no food at home 😀

Expensive. Just expensive

Door dash review. Excellent

🤷🏽‍♀️. Always items missing and never get reimbursed even after taking photos and everything for evidence 🙄

Thank you. Everytime I have a problem the customer service are very helpful. Thank you

Review. Always late, always cold, customer service is appalling

Support and refunds are a joke. DoorDash really needs to work on their support and resolution processes. It’s almost impossible to locate how to contact DoorDash and even when you do, they have no ability to help you. I had someone else’s order delivered to me so followed the appropriate channel to raise that issue, only to have the refund be declined. I provided clear photos of the incorrect items, receipt showing somebody else’s name and they still declined the matter. After hunting for the chat support, I got in contact with an agent who advised that all they can do is escalate the matter for appeal, even though they can aldo see the photo evidence of the wrong order. Clients should not need to jump through hoops to receive compensation from DoorDash’s mistakes. It also shouldn’t be so difficult to get help and support. I would recommend using a different delivery partner because it’s simply not worth the hassle if there is an issue with your order.

Poor customer service and cold food. Food took 2 hours because the driver was completing 4 other deliveries at the same time, all in different directions. The customer support was no help and offered no solutions except for a sorry. The food was inedible and cold, I ended up having to cook a meal for the family after waiting 2 hours for the food we paid over $100 for. Absolutely atrocious practices and equally bad solutions. Use other delivery services before this one

Disappointing. Had over overcooked and burnt pizza delivered to my house, DoorDash wouldn’t refund me.

Cash refund. Needs money refunds not as store credits

Fix your issue. I ordered from DoorDash I always loved how fast they were and all but one driver didn’t have the right DoorDash bag for my order so subway did not give it to him then they transferred me to someone else and same issue has happened I also felt like DoorDash driver was lying to me then I cancelled my order and they gave me my money back and had to do my order again it took too long for my order about an hour but if I can say something good abt DoorDash is when my food comes it always hot and fresh usually they never take this long but I hope they change their issues

DoorDash Review.. The app is easy to use and understand, plus accessing and applying the promo codes is simple. Perfect! Thanks.

Customer Service Support Nonexistent. 23/02/24 - I made an order from Hungry Jacks and paid on the app. It says order in progress and Dasher waiting for order. Was supposed to arrive between 11:00pm - 11:07pm, waited for 45mns, then nothing changes. Now it still says Dasher waiting for order, arrives between 11:41 - 11:46pm. I rang Hungry Jacks to ask, HJ said there’s no Dasher ever arrived, food’s been ready and sitting for a while. I called and messaged the Dasher, no answer, no reply. DoorDash Support on the app is useless, couldn’t speak to anyone to ask for help. Dasher’s name is Paras. I ended up driving to pick up the food myself cos money was already deducted from my bank account. Very disappointed.

DoorDash gone down hill 👎. DoorDash was my go too but now it’s absolutely rubbish & I wouldn’t recommend to anyone Several times I’ve been unable to select priority due to there app not allowing it, which I do every time as they allow their drivers to take on multiple orders & still several times when selected priority drivers have still been allowed to do multiple trips leaving my food to arrived cold disgusting a lot of the times not edible as it’s fast food. I see the idea of taking on multiple orders but when it’s food it doesn’t work with all stores and when you select priority you really shouldn’t have this problem. And DoorDash support time are a bunch a rude miserable grumps and have offered the worst service I’ve ever received in the past several times of me contacting which is why I no longer use DoorDash 🤪

2hr really. Usually DD is fine but I ordered a coffee from MacDonald and I waited an hour and there was still no driver, another hour went by and again still no driver. I just canceled because I knew the coffee was cold AF by then. What a waste of money, I’m already struggling as is

go glitchy. i’ve had to make so many accounts and uninstall and install the app so many times for my order to go through 🤣 absolute joke

Long waits, terrible customer service and wrong orders. The amount of times I’ve received the wrong order and/or am missing items or an order just hasn’t been delivered is absolutely ridiculous. Support is no help when it comes to figuring out why. If an order didn’t able to be delivered, it should be advertised as pick up only.

Horrible Customer Support. Hands down worst customer support I have received in a long time. Actively encouraged cancelling Dashpass membership. No help on issues. Just copy paste responses. Just as helpful as the AI was. After spending a stupid amount on the app after long shifts I expected more.

Customer service non-existent. Terrible customer service

This app is annoying. Every single time I order from door dash. So way some how your app try’s to root me. Every time I order I always see a few come out my account for the dashers pass. This pass is useless to me and I don’t need it. Today I went to order from zamberos off your app total fee was $24 I went to pay, and $96 came out of my account. Really annoying, I called the lady on your help center and she refunded the money, but what about the past 3 months of $60, $20, that have come out of my account. From now on I will never use door dash again!!!! Anyone reading this rather download menu log. They are a lot better tbh. Door dash is a waste of time/money!!!!!!

Uselsss. Forgot lemonade didn’t knock on door

Great service as always. Great service by DOORDASH.

No Refunds for missing items. Repeatedly denied refund for missing items in my order. They don’t even contact the restaurant. Just take your money and don’t offer proper assistance.

Always missing food. Never wanting to refund.. I frequently have food missing from my order, or it’ll arrive cold as the drivers are incompetent and take 30-50+ minutes to deliver my food. I’ve gotten refunds on a few occasions, but recently they’ve been escalating it under review and only offering me credits, or just straight up declining my refund requests. I feel like i’ve been flagged as suspicious or something when I wouldn’t try to refund my orders if they arrived complete? I spent 50$ on a hungry jacks order tonight and my driver had a drop off along the way, so my food arrived cold. It was also missing my 10pc nuggets which was supposed to go to my toddler as she doesn’t eat burgers. They declined my refund request and I now have to wait 24 hours to probably just be declined again. Every time I order it arrives cold, or incomplete, it feels like a waste of money every single time I order.

Can’t imagine life without DoorDash. Best delivery service ever.

Dodgy. Depending on what I order it doesn’t get picked up for hours and it doesn’t give the option to cancel

Wrong payment and no refund. They charged me but I have no idea for what. And the issue hasn’t been resolved

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never using again. I ordered a small meal (2 go buckets&2 drinks) from kfc murdoch at around 11:20am, The Doordash driver Accepted my order whilst being no where near the restaurant, my order was made in around 10 minutes, expecting to arrive around 11:40 which i didnt mind, however at 12 i looked at my drivers location noticing it hasnt moved from where he was when he accepted it, i then messaged my driver asking why he hasnt picked it up yet, and why he would accept it when he wasnt even near the restaurant. he changed the status to he picked it up coincidentally as i messaged it, then i checked my estimated arrival time being 12:30pm. he arrive around that time with my food being cold. as he was driving i watched his location the whole time, didnt go to the restaurant, went the LONG WAY, to my delivery destination. i then proceeded to complain to doordash’s customer support which i had to make an account just to do so. I expalined what happened and they simply “noted down my feedback” and cant do anything further. Im extremely disappointed and would still like my money back on behalf of doordash as kfc wasnt the problem here and had my food ready in a quick amount of time. never using doordash thru any service again, would much rather walk or drive.

Love this app. It’s just too easy to get beautiful Thai food in minutes yum

Doordash ‘Support’. DoorDash has consistently time and time again proven to have the most incompetent and unhelpful support team i’ve interacted with in my life. On several occasions I have had orders missing half if not more of the order/incorrect items and received less than half of the orders total value as ‘credit’. Refunds are essentially non-existent with this company and I advise people to steer clear of using this app if they value their money and using a different one. Additionally, all support workers act like complete robots and it almost feels like i’m speaking to an AI rather than a ‘support worker’.

fraud and disappointed. They said they will gonna give 50% off for 2orders for first time users and i only ordered once and they never give me 50% off for second order Fraud Don't recommend

Possibly the worst food delivery app support. I’ve had so many issues with DoorDash deliveries and everytime I think I’ll try one more time it’s worse than before. Had a deliver whereby the dasher went so far in the opposite direction I had to contact him, no response. Called the restaurant, food sat for 20 mins already then another 20 by the time he got there. When he arrived, tried giving me someone else’s order because he was on a call and so distracted. It actually seemed like I was interrupting his call. The fish and chips were unsafe to eat but DoorDash offered me $3 credit. Deleting my personal info and the app. I’m done with putting up with terrible service and expensive fees.

Very Poor Aftersales Service. My meal was delivered an hour late and it was cold. Then when I complained I got less than 10% back as an apology. Then they charged me for the meal twice and take a week to return my funds for a service they never provided.

So convenient. So convenient efficient easy

Ordered, waited for an hour and canceled. Ordered and watched for about an hour for the order to be canceled “the restaurant isn’t open tonight” I would have thought the app shouldn’t prevent ordering unless the restaurant is open… hungry and frustrated

Dominoes. With the pizza bundles, it would be good to add the option to make gluten free pizza base.

Doordash. Your drivers are unreliable and trying to contact you is near impossible!

Necessity is a path to exorbitant fees. Service and delivery fees are ridiculous, but one of our favourite eateries is only listed on Doordash. No choice …

Pathetic customer service. I had a dangerous obejct in my food and Doordash were too gutless to do anything about it. Terrible service.

Mixed dinner meat box. Would never order again very poor value for money Meat chopped that small could not even taste chips was so hard not sure they was fresh But excellent service from door dash

Love it!. Absolutely the best food delivery app

Menulog. Nice work fast n sometimes relabel

Scam site.. Make sure you check you haven’t been pay a door dash subscription all these years. I just found out They took over $170, for nothing. Used this terrible app once

Mr money. I’ve had several orders from DoorDash. I’ve had drivers show and no had delivered anything yet I’ve been charged for air. Absolute idiots. No refund, horrible customer service. Money lost as soon as it’s paid for and no product to show for money being spent.

Price. It's way better and cheaper than Uber eats and the restaurants that are not in other delivery apps are here! I Loved it ✨.

Top Rated. I love how quick and efficient DoorDash is. Would use it over any others.

Needs work. Customers should NOT be able to leave a 1 or 2 star review for drivers with out stating the reason, drivers otherwise have no idea what they’ve done wrong- how can they improve otherwise??… The chat feature in ap for talking to drivers is very good, most drivers are quick to respond, and responsive.. .. The ap should force us to make a conscious choice- no defaults! Hand it to me OR leave at door…AND if it’s leave at door also answer qu ring/knock OR do NOT knock… there is much debate on which is expected- just make it obvious - no defaults.

Frustrating Customer support. The food often comes cold and damaged and even if you show them the proof,you won’t get a refund.Uber eats give better service than them.

Awesome. Door Dash is the best delivery service out of all the other 2. Brrahbam Pizzas Rock 👍🏻

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Update the app for iPad already. How many years has DoorDash been around for and yet it's still a crappy app and it only has an iPhone version. In all these years, with all the price increases and service charge additions, they can't put a little bit their profits into updating the app? Open the Uber Eats app and compare it to the DoorDash app. What an insane quality difference.

Absolutely Horrible. I’m never ordering from Door dash again. The drivers are literally brain dead. My guy went past my house 3 times and drove 20 min away and came back. It took a whole 2 hours for my food to come.

Had issues 2/3 times I’ve used it. They brought my order to my door/me in person but didn’t give it to me and instead returned it because the driver pressed the wrong button.

Meh. Meh

Love!. This app is super easy to use/figure out. Lots of food options and super fast delivery!

scam company. 2-3x now over the last few months doordash sends me unauthorized payments, and even if i dont use the app for multiple weeks i get charged, was charged for dashpass when my account doesnt have it active, if you shop for groceries and an item is changed on ur grocery list doordash will charge you 2x so if ur grocery order was 120$ and u changed an item because the store didnt have stock doordash will charge you another 120$, over and over im on a call with customer service disputing transactions, I maybe used this app 20x in the last year and id say 1/5 times they seem to overcharge me and pretend its my fault and then take 10-15 days to refund, meanwhile holding on to double payments, the custom service workers are also very rude and dont care about the job at all or care about anything you say, so worse customer service agents i ever dealt with and allways getting charged for things i didnt agree to or order, pretty sad to see in 2024, if its convenient to order through them all power to u, but i suggest supporting a company that doesnt scam their customers

Incorrect price. I want to order chip not paying listed price for $229 should $2.29

Never again…. My food was missing. I have no one to talk with. agent say the same thing and they end the chat very quickly. Before you finish what do you want to say. And I didnt get my money back.

Regarding delivery. You did well about adding this meet-in-person requirement at the time of delivery! Great step to avoid unsuccessful deliveries!!

Bad experience every time!!. The customer service is non existent. Bills me for no reason and when i got a bad delivery person they did nothing. Wasted money too many times choose other delivery service.

Tips. I felt obligated to tip because dashers can pick what orders they want to do and with leaving no tip it may take longer. I hardly use DoorDash and now I haven’t more of a reason not to.

Excellent. Tres bon pour une fringale nocturne, sans sortir de chez toi.

Malhonnête et voleur. Facturation de frais même si commande annulée… après un mois de communication avec le service à la clientèle, toujours des promesses sans aucune solution. Service complètement inexistant. DoorDash m’a littéralement volé. Je vais continuer avec Ubereats avec qui je n’ai jamais eu de problème.

Express ?. Why do we pay for express ? Every order should be individual and not have drivers going all over the place with my food

Live activities gone. Live activities have now completely disappeared after the most recent update

Door Dash. It’s really good app

the worst company. the support system is very bad

Prices are more expensive. The app charges more than the actual food prices!!! It seems like they increment the price of the food by a lot! Besides paying for service fees, delivery fees and tipping! What rip off!

Good. Price was $14 2 burgers a&w

Not allowed to purchase certain items. Apparently if you order something and forget an item/need something else/need an item that the store has but is not listed, SCREW YOU. Because door dash will literally refuse to help you. Even if the store has it, it’s in stock, the dasher found it, and you’re happy to pay for it: you’re not allowed to purchase it. Because door dash doesn’t care about customer service. To be clear: all other grocery delivery services will let you add/modify items. This is just Door dash being awful because they want to be. Use Ubereats or instacart or literally anything else. They will ALL help you. It’s funny because I see DoorDash adds all the time (which is why I gave the service a chance recently), and they can spend literally millions on adds but treat the customers who are giving them money for memberships like absolute garbage. I hope it’s worth it.

Horrible everything. The service in general was bad, but my main problem is that I cancelled my membership about 4 months ago and deleted the app. I just happened to check to my bank app at 1am and saw that they have been charging my card 10$ a month for the dash pass. Super annoying

Didn’t get my order. Never received my order with clear instructions of what house I was in and the address on the order. Wasn’t given a refund or the ability to reorder as compensation.

Awful customer service. Do NOT recommend installing.. I just started using Doordash this month, before that I’ve used Uber Eats for the past 5 years. Today I ordered some food late at night, since I just bought dashpass earlier today. The guy picks up my food and I get the “Heading to you” notification, meaning this is not a group order (this is important). The dasher drives 10km in the wrong direction and pulls into a McDonalds drive-thru where he sits for the next 20 minutes. When I message him, he says he’s “getting gas” which I know is a lie, because I used to live literally right next to the plaza he’s in. When I contact support, they ignore me and my screenshot, and tell me that the dasher told them “car issues” instead of gas like he told me lol. They tell me to receive my food and then file a complaint if it’s cold. I watch as the dasher then delivers the mcdonalds he picks up, to two different locations, all while the all still says “heading to you.” When my food finally arrives, I go to support, offering them minute by minute screencaps to show that this guy is doing uber deliveries or something in the middle of my order, they ignore everything and tell me thanks for the feedback. When I pressed further, I was given a 6$ credit (which was a third of what I paid). I couldn’t stand Uber Eats, because the prices were outrageous, but honestly they always resolved my problems when I contacted them, so maybe that’s what you pay the premium for. tldr; My dasher grabbed my food, then lied and started driving around the whole city doing other orders before arriving late. I was denied a refund twice.

Dashers. I could not believe it Another Dasher have gave another person my food. DoorDash is great expect for the Dashers. This happened multiple times when they gave someone else my food and I had to get a bunch of refunds, I put the right address and put the right Unit of my house and yet they deliver and place my order to a different house or door. This is really unacceptable, the drivers should do better and know better.

Great app. Consistent. Love it

Re charged after canceling. I paused my membership which was what apple and i thought was canceling, only to get recharged now for a service I'm not using. Ridiculous

Amazon User. Started using the app again after receiving the 12 month free membership from my Amazon Prime membership. I find DoorDash to be slightly more expensive but generally provides a lot of promotional benefits that allow customers to save. The interface is smooth and enjoyable to use.

Scam artists. I ordered groceries, paid over 20$ for chicken the store didn’t have, was charges still 20$ for 10$ chicken. These people are scammers and the customer service is lazy, incompetent and rude. Do NOT use DoorDash, use Skip the dishes or Uber Eats. Avoid these scammers at all cost. They even once delivered my food to the garbage bin and the squirrels ate it all. WORST app to exist and worst internet delivery app to exist. #boycott

Bon appétit a vous!. Trop bon Mont Tacos! Vraiment esquis

Too good. I spend to much money on this app

It’s ok. It meets expectations.

Garbage company. Horrible customer support

Zero customer service. Had my food cancelled by there dasher after it was ready and waiting to be picked up. Have gotten zero customer support and this isn’t the first time there process of issuing partial credits for there shoddy service wasn’t offered this time but have been offered in the past. Will be deleting the app soon as my refund is processed and switching to Uber eats as atleast they have customer support and stand behind there service

If you want the best, look no further. By far the best delivery app in the country. I have had Uber and skip; they had the worst customer service. DoorDash takes care of their merchants because the prices aren’t inflated and the delivery time is great. Food is hot and the drivers are on time. Worth getting the pass as well! Can’t go wrong.

Canceled subscription, still charged me. Now I can’t download, update, or redownload anything on my phone until i pay these pigs

Not reliable app or customer service. Dynamic Island notifications do not work on iPhone pro max 14 fix your app Uber is better

Bag Fee!. How can you add an automatic bag fee for a single pizza that’s coming in a box? I better get a goddam bag.

Don’t order on Sundays. They wouldn’t give me a refund even tho they hadn’t assigned me a dasher for over a hour. Worst experience ever. They also over charge MAJORLY!!! I ordered 2 things that came out to 8 dollars and ended up paying 20 AND I COUKDNT GET ANY OF IT BACK WORST APP EVER YOU SHOULD BE ASHAMED

Don’t get refund. Disappointed

More options needed. Where I go to the store I can customize everything but you only offer one sauce or one topping. I’ll pay for it. Let us have options

Thanks. Relatively quick and affordable.

Data Security. Tell me why u are asking my card photo

Cant drive. Beats taking a taxi

Do not use this excuse of an app. Please don’t as they have delivery people ho are not trained and often deliver to the wrong address (new immigrants without experience are the drivers)plis refuse to refund every single time do ur self a favours and never use this trash

Doordash steals your money!. Beware because this app will literally find ways to steal money from you.

False representation and stealing customer money. DO NOT ORDER FROM THEM THEY WILL SCAM YOU. They offered 2 for one, but charged the whole thing actually 4x. This is stealing. You can actually see on the paper bill how fraudulent this is, since it shows 23$ a unit and “2x 23 = 97$” (they reinvented mathematics, would you look at that!) Convinced such non sense would be easy to fix, I used the app the report yet this other issue (not the first time I get overcharged.. never to that lever though). The automated system refused to recognize this as an issue. Tried a second time, without success. Found a customer service phone number (quite difficult), and the agent confirmed the issue and promised a refund. A few days later, still no refund, I call back to follow up on the correction. The agent sees my request denied. I was promised a refund and my money got stolen so I asked to speak to a supervisor. 30 min later, the said supervisor, in condescending tone, tells me he sees no mistake and that (regardless of all the pictures sent of my bill showing 23$ a unit) there is no overcharge. There was no 2 for one, apparently, and one unit (a wrap plus a soft drink) really was 47$ (not on the restaurant website nor on the app, but for this supervisor this made sense) Needless to say this will be reported to my bank and I will never ever use their fraudulent services again.

To DoorDash. I Love u guys keep sending me offers and deals makes the app worth the download

Useless!. Useless service that continuously disappoints. Interface doesn’t feel user friendly and customer support is basically nonexistent. I’m absolutely done with this app and this company. Put your money into other options, I promise it’ll be better spent!

Nothing is ever budget friendly. Wouldn’t be surprised if what we order through DoorDash is more expensive than actually going to the restaurant. The business model sucks.

Order cancelled on last moment. I would like to request DoorDash that of you need to cancel order do it much before so person can proceed further accordingly