Thomas A Limoncelli Christina J Hogan St Popular Books

Thomas A Limoncelli Christina J Hogan St Biography & Facts

Data center management is the collection of tasks performed by those responsible for managing ongoing operation of a data center. This includes Business service management and planning for the future. Historically, "data center management" was seen as something performed by employees, with the help of tools collectively called data center-infrastructure management (DCIM) tools.Both for in-house operation and outsourcing, service-level agreements must be managed to ensure data-availability. Competition Data center management is a growing major topic for a growing list of large companies who both compete and cooperate, including: Dell, Google, HP, IBM, Intel and Yahoo.Hardware/software vendors who are willing to live with coopetition are working on projects such as "The Distributed Management Task Force" (DMTF) with a goal of learning to "more effectively manage mixed Linux, Windows and cloud environments." With the DMTF a decade old, the list of companies is growing, and also includes companies much smaller than IBM, Microsoft, et al. Focus Among the topics currently being explored are: scalability, securing data center networks, disaster recovery, government restrictions.Another major area is the cost of downtime regarding customer dissatisfaction & business loss, and also the "astonishing" yet hidden cost and effect regarding personnel & productivity. Business-service management Business-service management (BSM) treats IT as part of the larger enterprise strategy, and helps fill the gap between business and IT.IBM notes that major problems often happen in the grey areas, particularly due to errors in the interfaces, and focuses on critical failures. Sufficient redundancy should allow failures in non-critical areas to protect the business from being affected. BSM, which is positioned above IT Service Management (ITSM), promotes a customer-centric and business-focused approach to service management, aligning business objectives with IT or ICT from strategy through to operations. Tools that help BSM include a modeling language, and a common dashboard, which together allow data center personnel to see problems before business customers do. Newer developments Remote data center management allows offsite experts to watch for situations needing their timely intervention at a lower cost than having such staff be onsite 24/7/365. While some requirements for on-site hardware have been reduced, spending in other hardware areas such as UPS may have to increase. Data center asset management Data center asset management (also referred to as inventory management) is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment.IT asset management generally uses automation to manage the discovery of assets so inventory can be compared to license entitlements. Full business management of IT assets requires a repository of multiple types of information about the asset, as well as integration with other systems such as supply chain, help desk, procurement and HR systems and ITSM. Hardware asset managementHardware asset management entails the management of the physical components of computers and computer networks, from acquisition through disposal. Common business practices include request and approval process, procurement management, life cycle management, redeployment and disposal management. A key component is capturing the financial information about the hardware life cycle which aids the organization in making business decisions based on meaningful and measurable financial objectives. Software asset managementSoftware Asset Management is a similar process, focusing on software assets, including licenses. Standards for this aspect of data center management are part of ISO/IEC 19770. Data center infrastructure management Data center-infrastructure management (DCIM) is the integration of information technology (IT) and facility management disciplines to centralize monitoring, management and intelligent capacity planning of a data center's critical systems. Achieved through the implementation of specialized software, hardware and sensors, DCIM enables common, real-time monitoring and management platform for all interdependent systems across IT and facility infrastructures. DCIM products can help data center managers identify and eliminate sources of risk and improve availability of critical IT systems. They can also be used to identify interdependencies between facility and IT infrastructures to alert the facility manager to gaps in system redundancy, and provide dynamic, holistic benchmarks on power consumption and efficiency to measure the effectiveness of "green IT" initiatives.Important data center metrics include those regarding energy efficiency and use of servers, storage, and staff. In too many cases, disk capacity is vastly underused and servers run at 20% use or less. More effective automation tools can also improve the number of servers or virtual machines that a single admin can handle. DCIM providers are increasingly linking with computational fluid dynamics providers to predict complex airflow patterns in the data center. The CFD component is necessary to quantify the impact of planned future changes on cooling resilience, capacity and efficiency. Operations Information technology operations, or IT operations (ITOps), are the set of all processes and services managed by IT staff for use by internal or external clients. The term refers to the application of operations management to the technology used to run the business. Operations work can include responding to support tickets generated for maintenance work or customer issues. Some operations teams provide on-call support, responding to incidents outside of normal business hours. As lights out operations increased, less of the staff are located near corporate headquarters. Gartner defines IT operations as "the people and management processes associated with IT service management to deliver the right set of services at the right quality and at competitive costs for customers." Technical support Technical support (often shortened to tech support) refers to services. Within a corporation, these are also known as help desks often arrange their technical support structure as a three-tier (plus two) system: Tier 1: Basic help desk – initial point of contact, including software opening a trouble ticket. Information available to its personnel include FAQ and a basic knowledge base. Tier 2: In-depth technical support Tier 3: Expert product and service support.The extra tiers are: Tier 0: Self help (i.e. by the end user) Tier 4: Outside support for "items not directly serviced by the organization"Access to varying levels of support for products and services to in-house employees and corporate customers, prov.... Discover the Thomas A Limoncelli Christina J Hogan St popular books. Find the top 100 most popular Thomas A Limoncelli Christina J Hogan St books.