Measuring Itsm Book Reviews
Measuring Itsm by Randy A. Steinberg Book Summary
How do you measure and report your IT services and processes?
Which metrics matter the most to senior executives?
Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management. In this book, you will learn about the following:
Defining and building a comprehensive metrics program
Metrics that are the most important and how to calculate them
How to measure your IT services
Tips and suggestions for what to do if inadequate tools and reporting exist
Suggested approach for how to build your metrics program step-by-step
In addition, this book directs you to free sources for IT service management process and service metrics and reporting dashboards that you can use yourself. Simply enter your key operational metrics and the KPIs and CSFs get automatically calculated!
A comprehensive guide for building any service management metrics program with all the information you need in one place!
No theory here . . . this gives us real metrics we can easily go after.
A fantastic addition to our IT service management solution set!
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| Book Name | Measuring Itsm |
| Genre | Computers |
| Author | Randy A. Steinberg |
| Published | 04 December 2013, Wednesday |
| Language | English |
| E-Book Size | 619.69 KB |
Measuring Itsm (Randy A. Steinberg) Book Reviews 2024
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| Download Link | Book Format |
| measuring-itsm-ebook.pdf | |
| measuring-itsm-ebook.epub | EPUB |
| measuring-itsm-ebook.kindle | KINDLE |
Measuring Itsm E-book (PDF, PUB, KINDLE) Download
Measuring Itsm ebook measuring-itsm (619.69 KB) download new links will be update!
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Summary of Measuring Itsm by Randy A. Steinberg
The Measuring Itsm book written by Randy A. Steinberg was published on 04 December 2013, Wednesday in the Computers category. A total of 190 readers of the book gave the book 0 points out of 5.
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