Smiling Down the Line Book Reviews
Smiling Down the Line by Bob Russell Book Summary
Just as textile mills and automotive assembly plants have symbolized previous economic eras, the call centre stands as a potent reminder of the importance of information in contemporary economies. Bob Russell's Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed. Russell also considers globalization and contemporary managerial practices as centres are outsourced to poorer countries such as India and as new forms of management are introduced, refined, and discarded.
Invoking extensive labour force surveys and interviews from Australia and India, Russell examines employee representation, work intensity, stress, emotional labour, and job skills in the call centre work environment. The cross-national approach of Smiling Down the Line highlights the effects of globalization and scrutinizes the similarities and differences that exist in info-service work between different industries and in different countries.
Book Name | Smiling Down the Line |
Genre | Industries & Professions |
Author | Bob Russell |
Published | 12 September 2009, Saturday |
Language | English |
E-Book Size | 7.04 MB |
Smiling Down the Line (Bob Russell) Book Reviews 2024
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Summary of Smiling Down the Line by Bob Russell
The Smiling Down the Line book written by Bob Russell was published on 12 September 2009, Saturday in the Industries & Professions category. A total of 158 readers of the book gave the book 0 points out of 5.
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