Incident Management for Operations Book Reviews
Incident Management for Operations by Rob Schnepp, Ron Vidal & Chris Hawley Book Summary
Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation.
You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it.
Assess your IT incident response with the PROCESS programmatic evaluation toolGet an overview of the IMS all-hazard, all-risk frameworkUnderstand the responsibilities of the Incident CommanderForm a unified command structure for events that affect multiple business unitsSystematically evaluate what broke and how the incident team responded
Book Name | Incident Management for Operations |
Genre | System Administration |
Author | Rob Schnepp, Ron Vidal & Chris Hawley |
Published | 20 June 2017, Tuesday |
Language | English |
E-Book Size | 12.31 MB |
Incident Management for Operations (Rob Schnepp, Ron Vidal & Chris Hawley) Book Reviews 2024
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Summary of Incident Management for Operations by Rob Schnepp, Ron Vidal & Chris Hawley
The Incident Management for Operations book written by Rob Schnepp, Ron Vidal & Chris Hawley was published on 20 June 2017, Tuesday in the System Administration category. A total of 98 readers of the book gave the book 0 points out of 5.
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