Judgment on the Front Line Book Reviews
Judgment on the Front Line by Chris DeRose & Noel M. Tichy Book Summary
Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments. Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient care
👋 Do you love Judgment on the Front Line books? Please share your friends!
| Book Name | Judgment on the Front Line |
| Genre | Management & Leadership |
| Author | Chris DeRose & Noel M. Tichy |
| Published | 11 October 2012, Thursday |
| Language | English |
| E-Book Size | 2.76 MB |
Judgment on the Front Line (Chris DeRose & Noel M. Tichy) Book Reviews 2024
We transfer money over €4 billion every month. We enable individual and business accounts to save 4 million Euros on bank transfer fees. Want to send free money abroad or transfer money abroad for free? Free international money transfer!
Did you know that you can earn 25 USD from our site just by registering? Get $25 for free by joining Payoneer!
| Download Link | Book Format |
| judgment-on-the-front-line-ebook.pdf | |
| judgment-on-the-front-line-ebook.epub | EPUB |
| judgment-on-the-front-line-ebook.kindle | KINDLE |
Judgment on the Front Line E-book (PDF, PUB, KINDLE) Download
Judgment on the Front Line ebook judgment-on-the-front-line (2.76 MB) download new links will be update!
Judgment on the Front Line Similar Books
| Book Name | Score | Reviews | Price |
| David and Goliath | 4/5 | 1,563 | $11.99 |
| Good to Great | 4/5 | 685 | $15.99 |
| The E-Myth Revisited | 4.5/5 | 497 | $17.99 |
| Principles | 4/5 | 525 | $12.99 |
| Awaken the Giant Within | 4/5 | 404 | $15.99 |
Enhance sleep, vision, cognition, flexibility, energy, long-range health and more. Performance Lab CORE Formulas support all aspects of human performance, across all walks of life. Boosts work performance and productivity with nootropics for focus, multitasking under stress, creative problem-solving and more.
| Book Name | Score | Reviews | Price |
| Star Spangled Scandal | 4/5 | 6 | $12.99 |
| The Fighting Bunch | 5/5 | 12 | $11.99 |
| Founding Rivals | 0/5 | 0 | $9.99 |
| In Your Face | 0/5 | 0 | $4.99 |
| Congressman Lincoln | 0/5 | 0 | $15.99 |
Summary of Judgment on the Front Line by Chris DeRose & Noel M. Tichy
The Judgment on the Front Line book written by Chris DeRose & Noel M. Tichy was published on 11 October 2012, Thursday in the Management & Leadership category. A total of 94 readers of the book gave the book 0 points out of 5.
| Book Name | Author | Price |
| Step by Step Project Planning | Jason Westland | Free |
| How to Create Passive Income with Ebooks | Sylvie McCracken | Free |
| Focus Forward | Justin Byers | Free |
| 5 Simple Productivity Hacks That Could Revolutionize Your Life | Beau Norton | Free |
| Your Inner Leader | Dalton Jackson | Free |
Coinbase is the world's most trusted place to buy and sell cryptocurrency. Open an account today, and if you buy or sell $100 or more of crypto, you'll receive $10 worth of free Bitcoin!
| Book Name | Author | Price |
| Secrets of the Millionaire Mind | T. Harv Eker | $19.99 |
| Dare to Lead | Brené Brown | $11.99 |
| Attention Span | Gloria Mark | $2.99 |
| Measure What Matters | John Doerr | $13.99 |
| Loonshots | Safi Bahcall | $11.99 |
Jasper is the generative AI platform for business that helps your team create content tailored for your brand 10X faster, wherever you work online.
Please wait! Judgment on the Front Line book comments loading...
Chris DeRose & Noel M. Tichy - Judgment on the Front Line Discussions & Comments
Have you read this book yet? What do you think about Judgment on the Front Line by Chris DeRose & Noel M. Tichy book? Ask the bookpedia.co community a question about Judgment on the Front Line!