The Customer Rules Book Reviews
The Customer Rules by Lee Cockerell Book Summary
The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.
Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example:
Rule #1: Customer Service Is Not a Department
Rule #3: Great Service Follows the Laws of Gravity
Rule #5: Ask Yourself "What Would Mom Do?"
Rule #19: Be a Copycat
Rule #25. Treat Every Customer like a Regular
Rule #39: Don’t Try Too Hard
As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customers
Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.
👋 Do you love The Customer Rules books? Please share your friends!
| Book Name | The Customer Rules |
| Genre | Industries & Professions |
| Author | Lee Cockerell |
| Published | 05 March 2013, Tuesday |
| Language | English |
| E-Book Size | 6.6 MB |
The Customer Rules (Lee Cockerell) Book Reviews 2024
We transfer money over €4 billion every month. We enable individual and business accounts to save 4 million Euros on bank transfer fees. Want to send free money abroad or transfer money abroad for free? Free international money transfer!
Great common sense - amplified!. I just finished Mr. Cockerell's book and appreciate his common sense approach to gaining and retaining customers. His examples provide concrete application to the concepts he espouses. As an Army garrison commander, I have everything from directorates that work with people, but not for profit, to business organizations who live and die based on customer satisfaction. No matter the type of organization, they can all benefit from the lessons inside. I highly recommend this book to anyone who interacts with other people as part of their job.
Excellent read for hospitality. Rules to apply in any customer service industry
Did you know that you can earn 25 USD from our site just by registering? Get $25 for free by joining Payoneer!
Imagine you at your best. All the time. Picture yourself at your sharpest and most productive. Your most alert and focused. Your most lucid, creative and confident. At work. At play. In every area of your life. Add Mind Lab Pro® v4.0 to your daily routine and uncap your true potential. Buy Now!
Adsterra is the most preferred ad network for those looking for an alternative to AdSense. Adsterra is the ideal choice for new sites with low daily traffic. In order to advertise on the site in Adsterra, like other ad networks, a certain traffic limit, domain age, etc. is required. There are no strict rules. Sign up!
| Download Link | Book Format |
| the-customer-rules-ebook.pdf | |
| the-customer-rules-ebook.epub | EPUB |
| the-customer-rules-ebook.kindle | KINDLE |
The Customer Rules E-book (PDF, PUB, KINDLE) Download
The Customer Rules ebook the-customer-rules (6.6 MB) download new links will be update!
The Customer Rules Similar Books
| Book Name | Score | Reviews | Price |
| Awaken the Accountant in You Master the Accounting Basics in One Hour | 4/5 | 148 | Free |
| How Google Works | 4/5 | 102 | $3.99 |
| Jab, Jab, Jab, Right Hook | 4.5/5 | 211 | $19.99 |
| Unbelievable | 4.5/5 | 407 | $13.99 |
| The New One Minute Manager | 4.5/5 | 429 | $17.99 |
Enhance sleep, vision, cognition, flexibility, energy, long-range health and more. Performance Lab CORE Formulas support all aspects of human performance, across all walks of life. Boosts work performance and productivity with nootropics for focus, multitasking under stress, creative problem-solving and more.
| Book Name | Score | Reviews | Price |
| El cliente pone las reglas | 0/5 | 0 | $6.99 |
| Ponga magia en su empresa | 0/5 | 0 | $3.99 |
| Career Magic | 0/5 | 0 | $7.99 |
| Career Magic | 0/5 | 0 | $9.99 |
| Time Management Magic | 4.5/5 | 34 | $9.99 |
Summary of The Customer Rules by Lee Cockerell
The The Customer Rules book written by Lee Cockerell was published on 05 March 2013, Tuesday in the Industries & Professions category. A total of 61 readers of the book gave the book 4.5 points out of 5.
| Book Name | Author | Price |
| The Ultimate Guide to eCommerce Software | Matthew Guay & Melanie Pinola | Free |
| The Bitcoin Quick Guide | David Cameron Gikandi | Free |
| Bitcoin in Brief | Ben Isgur | Free |
| Customhouse Media Cook Book | Logan | Free |
| A Quick Guide To Affiliate Marketing | Spencer Coffman | Free |
Coinbase is the world's most trusted place to buy and sell cryptocurrency. Open an account today, and if you buy or sell $100 or more of crypto, you'll receive $10 worth of free Bitcoin!
| Book Name | Author | Price |
| Losing the Signal | Jacquie McNish & Sean Silcoff | $11.99 |
| Digital Marketing | Dr. Antony Puthussery | $2.99 |
| The House of Morgan | Ron Chernow | $2.99 |
| Money. Wealth. Life Insurance. | Jake Thompson | $3.99 |
| The Marvel Studios Story | Charlie Wetzel & Stephanie Wetzel | $12.99 |
Jasper is the generative AI platform for business that helps your team create content tailored for your brand 10X faster, wherever you work online.
Please wait! The Customer Rules book comments loading...
Lee Cockerell - The Customer Rules Discussions & Comments
Have you read this book yet? What do you think about The Customer Rules by Lee Cockerell book? Ask the bookpedia.co community a question about The Customer Rules!