Courteous Capitalism Book Reviews
Courteous Capitalism by Daniel Robert Book Summary
A provocative history of how corporate titans in the 1920s used a massive public relations campaign to transform public opinion on big business.
In the early twentieth century, as Americans erupted in righteous indignation over the flagrant abuses of big business, utility executives faced an existential crisis. With calls for strict regulation or outright government ownership of utilities, how could streetcar, electricity, and telephone executives thwart municipal ownership, rein in regulation, and secure huge profits?
In Courteous Capitalism, Daniel Robert reveals how utility executives answered this question by launching the largest nongovernmental public relations campaign the nation had ever seen. In part, this campaign encouraged managers to compel their clerks to exude "courtesy," "sunshine," and "patience" toward customers. Rather than bribe the few, executives would convert the many using a combination of emotional labor and improved customer service. At the same time, executives organized the widespread manipulation of the press, schools, radio, and movies.
At once a labor history of clerks and a social history of consumers, Courteous Capitalism offers an intriguing new argument for why a major reform goal of Progressives faded and why Americans changed their minds regarding corporate monopolies.
Book Name | Courteous Capitalism |
Genre | U.S. History |
Author | Daniel Robert |
Published | 28 November 2023, Tuesday |
Language | English |
E-Book Size | 7.99 MB |
Courteous Capitalism (Daniel Robert) Book Reviews 2024
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Summary of Courteous Capitalism by Daniel Robert
The Courteous Capitalism book written by Daniel Robert was published on 28 November 2023, Tuesday in the U.S. History category. A total of 42 readers of the book gave the book 0 points out of 5.
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