McDonald's Book Reviews

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Terrible. This app is TERRIBLE!!!!

So lit 🔥🔥. Got 2 dollar McMuffin then got free hah browns lol

So Amazing!!!. Super convenient easy to use and lots of deals. Im loving it

Fast n furious. Running late out the house but everyone’s still hungry so order along the way so you can make Aquick stop pick up our order and go. Thanks McDonald crew

Slow and outdated. All is so slow and inconsistent with stores. Accepts orders for stores that are closed or allows you to select a method of pickup that’s not available. Additionally accepts Apple Pay but is unable to process returns. In person refunds required for accepting payments for store that are closed.

App Wasting time. I was so disappointed on how much time was wasted after being pushed to use the app because it saves time and money twice incident were both locations says they did not have my order. I couldn’t stick around and I had gone to work and both times I had to dispute charges. One of the stores, challenges my dispute which MCD-US-18779 3310 Lavon Dr Garland, TX 75040 United States The other at My childhood McDonald’s MCD-US-18779 119 E Buckingham Rd Garland, TX 75040 United States lacks customer service and empathy. It’s annoying when you verify the address on the app is same on store and told your at wrong store and you need to leave with no empathy. I having no issues with Burger King, Jack-in-the-Box and Wendy’s app. I did have same issue with Taco Bell but totally positive experience especially when management helped when I showed my receipt

Horrible customer service. I used 4000+ reward points to order one of the item. After 15 mins of driving, I realised that particular item was missing. I contacted customer service and reported the problem. They immediately responded and requested for more info. I received an immediate response that this issue would be relayed to the store owner group. I inquired if the reward points would be added back to my account. I've never heard back from McDonald's again. I sent a follow up email and also created a new inquiry. No response from McDonald's whatsoever.

Jan 25th 2024. Still lovin’ it after 51 years. Fast service!

Love it. Love it

Great service. All employees are very nice

Big Bug!. The app is broken. And I was embarrassed and confused and frustrated in trying to get some food this morning. I started an order on the app at the time when only the location that is open twenty four hours was open. I went to that location and they said the order was not there. I drove to the other closer location and they say the order is not there. I made a new order because I was hungry. I tried to call another location to see if the order was there but the answering machine was not accepting calls. I have no idea where my original order is. I’m still hungry.

Quick service. I love this app as my order is ready as fast as I can go through line. I wish all restaurants had an app to order and pay.

Need to fix. Won’t let you cancel an order after it is made at the wrong location and then can’t use deal

No Gift Card… Really?. New user to the app and only just found out that basic functionality like adding gift cards is not an option. REALLY!? This basic functionality is available on so many other apps (who do not have the resources of McDonald’s) and it functions simply and flawlessly. My son has his 1st job in a business that is near a McDonald’s. This business offers basic sandwiches for their employees. However, often when the employees request their sandwich prior to going on break, they are often told “sorry, we don’t have the time to make the sandwich”, leaving these young kids without a meal. As a backup, I was planning to load the McDonald’s app on my son’s phone and make use of the McDonald’s gift cards we have in a drawer. Loaded the app and went to payment options but couldn’t find any reference to gift cards. Tried the Help function only find that you cannot add/use gift cards in the app. I really see this as a “fail” on McDonald’s part. Customers have a very reasonable expectation that this functionality would be available on the app. Sadly disappointed = App delete.

Crock of Thieves. When placing a mobile order on the app, they do not take into account if anything is unavailable (i.e. the ice cream machines that never work) at the individual locations. The app support says to contact the location with a billing issue like this, the store says to contact the app people. Basically you have to report them for fraud to have anything done with you card provider. Just skip the app altogether because it will result in paying for things that you’ll never receive. I speak from experience.

Update. The location services are awful and I hate that you can’t change the location after you ordered. This has happened to my coworkers recently too.. so irritating

!!!. McDonald’s needs to work on their app because it’s really been having issues and not working properly

Love it. Great app love how convenient it is with deals and rewards

Best Deals in Town. Excellent every day deals. Just wish my local NFL team was better.

Log in is awful!. The app requires the most insufficient log in process that takes you to 75 different emails to confirm it’s you and blah blah blah. Also, every time you leave the app you have to log in again. If i last minute remember to use the app in drive-thru, i just don’t because i’m not going to make everyone wait for me to do the 3 hour long questionnaire to get some mcdonald’s points. MCDONALDS, ITS NOT THAT DEEP. It’s easier to look at my health documents online than get on your app.

No refunds and no water. This app is okay for convenience, when it works. There’s no way to order a glass of water. And there is no way to cancel an order and get a refund. We accidentally ordered from the wrong store and they weren’t able to transfer our order or cancel our order.

Mobile order. I placed a mobile order for a larg Carmel frappe and was told that I could not get the frappe ‘ due to the system down. Then was told that II have to wait 24- 48 hrs for refund. Charles the manager then takes an order and they get their meals

Very convenient. good deals quick orders

Doesn’t allow use of the daily deals. For the last several weeks the app won’t let me use the deals. It says “You just used the deal you have to wait 10 minutes.”

So frustrating. I use the app often to order for my family of 6 as ordering at the counter or drive through is frustrating with kids. Happy the time the payment will error, stating “sorrry we are having problems on our end”.

I’m loving it. 30% off deals over $5, “ I’m Lovin It! “ Free fries, especially when it’s for any size, “ I’m Lovin It!“

Stole 1500 Points From Me. Was a good app, until it stole 1500 points from me and customer service refused to give them back. They refused to even confirm the evidence I provided them.

No check in available. The last few times that I’ve used the app, the curbside checkin is not available once I get to the store.

Stupid app. Everytime I try to use the app there’s an update that won’t allow you to use the app until you update and then it’s a 30 min download on the app. So annoying 🤔

I give up. I said let me give the app one more chance. Got to the parking lot of McDonald’s, chose my items and saw it gave me the address for the one I was at. When I checked out, the address completely changed to one I was not even close too and of course, typical McDonald’s app makes it so that you cannot change your order or even cancel. Now have to wait days to get my money back and this is why other fast food restaurants are winning with their apps. Wendy’s makes you cancel if the place is closed or whatever the reason.

Great food. Good prices

Wow. Best fast food app, no more drive through for me, curbside works perfect!!

Please connect to wifry. Never works outside of WiFi lmso stupid

Service. Great service and friendly staff!!

Random fees. Anytime I check out a new random fee just pops up and makes me pay for absolutely nothing. Trash app. What a scam !!

Great but add gift card functionality. Love using the app and the discounts. I wish it had the ability to load gift cards.

Wish there was more variety. Its easy to earn points, but I wish there was more variety with the deals and rewards they offer

No water. Love the app, but they removed the option to order water, I don’t like soda, and I don’t want to order a bottle water, the option was there, now is gone, other than that is perfect I rather they charge me the cup if the problem is that is usually free

0 stars if I could. 5fps, slowest app ever. Placed an order on my way to work, app decided I was going to a different location which I’ve never been, rather than the location I go to every week that I favorited. Now I’m sitting in the office with no breakfast and they still took my money. No cancel option, no customer service, nothing.

Cool app. Good app all around came along way from before points system is easy to understand and rank up quickly for those who love deals and rewards, pick up and delivery are very efficient and easy to use. They used Uber Eats for delivery before I remember it was very glitchy now they switch to door dash which is going smoothly right now so yeah pretty cool app…..oh and FYI those point help out a lot if your in a pinch or tight on cash

No way to cancel orders or change restaurants after ordering. I don’t see how I can give an app anything over one star when it’s up to me to make all the correct decisions up front. People make mistakes and having the app not allow you to change anything after ordering is not a good experience at all. That needs to be addressed as the older version of the app worked fine. Having payment at the time you are at the restaurant is an easy fix IMO. For now this is definitely the worst of the mobile apps for fast food I’ve used but some simple corrections could change my rating.

Communist tendencies. I can’t use a gift card on the app? What is this communist China? It’s my money and I need it now!

Great service. Fast, friendly service, hot crispy fries. Coke needed gas though

♥️McDonald’s. Best fries, EVER! I♥️my mickie-D’s.

App crashes when making payments. App crashes when making payments, payment made successfully but I did not get an order number and the pickup location did not receive my order. I have to re-order and there’s no way refund

Great deals. Great deals on here

Location not working. The location does not work I have turned on location in settings and still nothing will not find anything nearby even tho there are a few nearby needs to be fixed

Great app saves you $. Love the app. I found myself using the app quite a lot due to fast food prices increasing so much. Only issue I have had is user error on pickup location not paying attention to that and not having the ability to change it after the order is submitted.

Come in handy. These deals and rewards I get be saving my life sometimes lol. Never fails to be honest

I like it. Amazing service

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