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Marks and Spencer plc (commonly abbreviated to M&S and colloquially known as Marks or Marks & Sparks) is a major British multinational retailer based in London, England, that specialises in selling clothing, beauty products, home products and food products. It is listed on the London Stock Exchange (LSE) and is a constituent of the FTSE 100 Index. M&S was founded in 1884 by Michael Marks and Thomas Spencer in Leeds. M&S currently has 959 stores across the UK, including 615 that only sell food products, and through its television advertising, asserts the exclusive nature and luxury of its food and beverages. It also offers an online food delivery service through a joint venture with Ocado. In 1998, the company became the first British retailer to make a pre-tax profit of over £1 billion, although it then went into a sudden slump taking the company and its stakeholders by surprise. In November 2009, it was announced that Marc Bolland, formerly of Morrisons, would take over as chief executive from executive chairman Sir Stuart Rose in early 2010; Rose remained executive chairman until July 2010 and then chairman until January 2011, when he was replaced by Robert Swannell. In recent years, its clothing sales have fallen, whilst food sales have increased, after axing the St. Michael moniker for its own brand. In November 2008 the company also began to sell branded goods such as Kellogg's corn flakes. On 22 May 2018, it was confirmed that over 100 stores would have closed by 2022 in a "radical" plan. On 18 August 2020, M&S stated that they would cut 7,000 jobs over the next three months owing to the COVID-19 pandemic. In May 2021, the company announced plans to close another 30 shops over the next 10 years as part of its turnaround plan. History Establishment The company was founded by a partnership between Michael Marks, a Polish Jew born in Slonim (now Belarus), who had migrated to Leeds, England in the early 1880s, and Thomas Spencer, a cashier from the English market town of Skipton in North Yorkshire. Marks worked for a company in Leeds called Barran, which employed Jewish migrants (see Sir John Barran, 1st Baronet). In 1884, he met Isaac Jowitt Dewhirst while looking for work. Dewhirst lent Marks £5 (equivalent to £570 in 2019), which he used to establish his penny bazaar on Kirkgate Market in Leeds. Dewhirst also taught him a little English. Dewhirst's cashier was Thomas Spencer, a bookkeeper, whose second wife, Agnes, helped improve Marks's English. In 1894, when Marks acquired a permanent stall in the Leeds covered market, he invited Spencer to become his partner. In 1901, Marks moved to the Birkenhead open market in North West England, amalgamating his business with Spencer's. In 1903, the two men were allocated stall numbers 11 and 12 in the centre aisle; there they opened the penny bazaar. The company left Birkenhead Market on 24 February 1923. The next few years saw Michael Marks and Tom Spencer move the original Leeds penny bazaar to 20, Cheetham Hill Road, Manchester, and they also opened market stalls in many locations around the North West of England. Domestic growth Marks and Spencer, known colloquially as "Marks and Sparks", or "M&S", made its reputation in the early 20th century with a policy of only selling British-made goods (it started to back down from this policy in the 1990s). It entered into long-term relationships with British manufacturers, and sold clothes and food under the "St Michael" brand, which was introduced in 1928. The brand honours Michael Marks. It also accepted the return of unwanted items, giving a full cash refund if the receipt was shown, no matter how long ago the product was purchased, which was unusual for the time. In 1941 M&S staff raised £5,000 to pay for a Supermarine Spitfire fighter aircraft called The Marksman. By 1950, virtually all goods were sold under the "St Michael" label. M&S lingerie, women's clothes and girls' school uniform were branded under the "St Margaret" label until the whole range of general merchandise became "St Michael". Simon Marks, son of Michael Marks, died in 1964, after fifty-six years' service. Israel Sieff, the son-in-law of Michael Marks, took over as chairman and in 1968 John Salisse became the company Director. A cautious international expansion began with the introduction of Asian food in 1974. M&S opened stores in continental Europe in 1975 and in Ireland four years later. The company put its main emphasis on quality, including a 1957 stocking size measuring system. In 1948 it established a Food Technology department. Staff in the canteens and cafeterias had hygiene training by the mid-1950s. For most of its history, it also had a reputation for offering fair value for money. When this reputation began to waver, it encountered serious difficulties. Arguably, M&S has historically been an iconic retailer of 'British Quality Goods'. The uncompromising attitude towards customer relations was summarised by the 1953 slogan: "The customer is always and completely right!" Energy efficiency was improved by the addition of thermostatically controlled refrigerators in 1963. M&S began selling Christmas cakes and Christmas puddings in 1958. In an effort to improve the quality of their Swiss rolls, they hired the food expert Nat Goldberg, who made a major improvement across their entire cake range, which had lost the public's favour a few years earlier. As a later measure to improve food quality, food labelling was improved and "sell by dates" were phased in between 1970 and 1972. Smoking was banned from all M&S shops in 1959 because of the fire hazards it posed. Terror attack The Popular Front for the Liberation of Palestine bombed the Oxford Street store of Marks & Spencer in London on 18 July 1969. International expansion In 1972, Marcus Sieff became chairman, remaining in place until 1984, and emphasising the importance of good staff relations to the tradition of the store while extending staff benefits to areas such as restaurants and chiropody. Marks & Spencer expanded into Canada in 1973, and at one point had 47 stores. Despite efforts to improve its image, the chain was never able to move beyond its reputation there as a stodgy retailer, one that catered primarily to senior citizens and expatriate Britons. The shops in Canada were smaller than British outlets, and did not carry the same selection. In the late 1990s, further efforts were made to modernise them and also expand the customer base. Unprofitable locations were closed. Nevertheless, the Canadian operations continued to lose money, and the last 38 shops in Canada were closed in 1999. Expansion into France began with shops opening in Paris at Boulevard Haussmann and Lyon in 1975, followed by a second Paris shop at Rosny 2 in 1977. Further expansion into other French and Belgian cities followed into the 1980s. Although the Paris shops remained popular and profitab.... Discover the Jane Stockly M S popular books. Find the top 100 most popular Jane Stockly M S books.