The Ultimate Guide to Customer Support Book Reviews
The Ultimate Guide to Customer Support by Matthew Guay & Stephanie Briones Book Summary
Explaining the same things over and over again is annoying at best. Yet it's an important thing to do—something that's critical to your business' success. As long as you have customers, you'll always have someone with a question to answer, a problem to solve, a bug they need fixed.
That's why you need to learn how to do customer support well.
Customer Support doesn't have to be a terrible, repetitive job. It can be the best way for your team to learn about your customers' needs, a crash course into every feature and problem in your tools, and one of the few ways to guarantee your customers are happy.
These benefits and more have kept customer support one of our most important focuses as Zapier has grown. In this eBook, you'll learn what we've discovered about customer support—along with ideas from the support teams at Intercom, Trello, HubSpot, and more—with tips to help you offer the customer support possible.
With roundups of the best apps and tools for customer support, ideas on how to automate tedious parts of support, tips on documenting your products well, and guides for getting out of the stickiest customer support situations, it's the guide you need to ace customer support from day one.
Who Is This Guide For?
Everyone does support, whether they want to or not. If you've ever answered anyone's question about anything relating to your job, you've done support. And at Zapier, we think everyone should do real customer support, to learn from the issues that come up and use that knowledge to do better work.
So whether you're starting a new company, have never answered a support ticket in your life, or are a customer support industry veteran, we think there's something in this guide for you.
Praise for The Ultimate Guide to Customer Support:
"No matter how good you are at providing support for your customers and running your support organization, there's almost certainly things you could improve on. Zapier's guide is a nearly exhaustive list of ideas you can think through and adapt to your support organization to make sure your ship is running smoothly." -Justin Munson, Wistia Customer Champion
"If you have any dilemmas about your customer support department from the scope of your support team, which metrics to focus on, how to setup your Help Center, or how to respond in tough situations, this book provides practical solutions weighing the pro's and con's of each one. I have asked my whole team to read it, and you should too." -David Apple, Typeform Director of Customer Success
"A great read for anyone building their customer support team from the ground up, full of inspiring tips and insight into how Zapier runs their amazing support!" -Sarah Hatter, CoSupport founder and author of Customer Support Handbook
Book Name | The Ultimate Guide to Customer Support |
Genre | Industries & Professions |
Author | Matthew Guay & Stephanie Briones |
Published | 19 February 2016, Friday |
Language | English |
E-Book Size | 26.26 MB |
The Ultimate Guide to Customer Support (Matthew Guay & Stephanie Briones) Book Reviews 2024
We transfer money over €4 billion every month. We enable individual and business accounts to save 4 million Euros on bank transfer fees. Want to send free money abroad or transfer money abroad for free? Free international money transfer!
Did you know that you can earn 25 USD from our site just by registering? Get $25 for free by joining Payoneer!
Download Link | Book Format |
the-ultimate-guide-to-customer-support-ebook.pdf | |
the-ultimate-guide-to-customer-support-ebook.epub | EPUB |
the-ultimate-guide-to-customer-support-ebook.kindle | KINDLE |
The Ultimate Guide to Customer Support E-book (PDF, PUB, KINDLE) Download
The Ultimate Guide to Customer Support ebook the-ultimate-guide-to-customer-support (26.26 MB) download new links will be update!
The Ultimate Guide to Customer Support Similar Books
Book Name | Score | Reviews | Price |
The Everything Store | 4/5 | 331 | $12.99 |
Barbarians at the Gate | 4.5/5 | 453 | $17.99 |
Empire of Pain | 4.5/5 | 831 | $13.99 |
Unbelievable | 4.5/5 | 407 | $13.99 |
The New Real Estate Investing Dictionary | 4/5 | 10 | Free |
Enhance sleep, vision, cognition, flexibility, energy, long-range health and more. Performance Lab CORE Formulas support all aspects of human performance, across all walks of life. Boosts work performance and productivity with nootropics for focus, multitasking under stress, creative problem-solving and more.
Book Name | Score | Reviews | Price |
The Ultimate Guide to CRM Apps | 0/5 | 0 | Free |
The Ultimate Guide to Google Sheets | 0/5 | 0 | Free |
The Ultimate Guide to eCommerce Software | 0/5 | 0 | Free |
The Ultimate Guide to G Suite | 0/5 | 0 | Free |
The Ultimate Guide to Project Management | 3/5 | 17 | Free |
Summary of The Ultimate Guide to Customer Support by Matthew Guay & Stephanie Briones
The The Ultimate Guide to Customer Support book written by Matthew Guay & Stephanie Briones was published on 19 February 2016, Friday in the Industries & Professions category. A total of 78 readers of the book gave the book 0 points out of 5.
Book Name | Author | Price |
Supply Chain | Paul Davis | Free |
How to deal with rude customers | Wolfgang Riebe | Free |
Bitcoin in Brief | Ben Isgur | Free |
Customhouse Media Cook Book | Logan | Free |
40 Rules for Internet Business | Matthew Paulson | Free |
Coinbase is the world's most trusted place to buy and sell cryptocurrency. Open an account today, and if you buy or sell $100 or more of crypto, you'll receive $10 worth of free Bitcoin!
Book Name | Author | Price |
Accounts Fundamentals | Antonio Morelli | $1.99 |
Selling Luxury | Robin Lent, Genevieve Tour & Alain-Dominique Perrin | $19.99 |
Live in a Home that Pays You Back | Anna DeSimone | $0.99 |
Pour Your Heart Into It | Howard Schultz | $10.99 |
Talent Tectonics | Steven T. Hunt | $18.99 |
Jasper is the generative AI platform for business that helps your team create content tailored for your brand 10X faster, wherever you work online.
Please wait! The Ultimate Guide to Customer Support book comments loading...
Matthew Guay & Stephanie Briones - The Ultimate Guide to Customer Support Discussions & Comments
Have you read this book yet? What do you think about The Ultimate Guide to Customer Support by Matthew Guay & Stephanie Briones book? Ask the bookpedia.co community a question about The Ultimate Guide to Customer Support!