Exceptional Customer Service Book Reviews
Exceptional Customer Service by Lisa Ford, David McNair, William Perry & Tony Hsieh Book Summary
When the going's tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.
With new, updated examples from more than fifty companies—from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com—this book shows managers how to go from so-so service to amazing service.
In today's market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers.
When businesses are fighting to survive, creating a great experience for customers isnit just important—it's essential.
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| Book Name | Exceptional Customer Service |
| Genre | Industries & Professions |
| Author | Lisa Ford, David McNair, William Perry & Tony Hsieh |
| Published | 18 August 2009, Tuesday |
| Language | English |
| E-Book Size | 3.75 MB |
Exceptional Customer Service (Lisa Ford, David McNair, William Perry & Tony Hsieh) Book Reviews 2024
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| Download Link | Book Format |
| exceptional-customer-service-ebook.pdf | |
| exceptional-customer-service-ebook.epub | EPUB |
| exceptional-customer-service-ebook.kindle | KINDLE |
Exceptional Customer Service E-book (PDF, PUB, KINDLE) Download
Exceptional Customer Service ebook exceptional-customer-service (3.75 MB) download new links will be update!
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Summary of Exceptional Customer Service by Lisa Ford, David McNair, William Perry & Tony Hsieh
The Exceptional Customer Service book written by Lisa Ford, David McNair, William Perry & Tony Hsieh was published on 18 August 2009, Tuesday in the Industries & Professions category. A total of 192 readers of the book gave the book 0 points out of 5.
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