Perfect Phrases for Customer Service, Second Edition Book Reviews
Perfect Phrases for Customer Service, Second Edition by Robert Bacal Book Summary
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.
Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:
Defusing bad situations before they get worse
Handling complaints patiently and professionally
Satisfying customers and increasing sales
Building long-term relationships with important customers
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| Book Name | Perfect Phrases for Customer Service, Second Edition |
| Genre | Marketing & Sales |
| Author | Robert Bacal |
| Published | 03 December 2010, Friday |
| Language | English |
| E-Book Size | 6.57 MB |
Perfect Phrases for Customer Service, Second Edition (Robert Bacal) Book Reviews 2024
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| Download Link | Book Format |
| perfect-phrases-for-customer-service-sec-ebook.pdf | |
| perfect-phrases-for-customer-service-sec-ebook.epub | EPUB |
| perfect-phrases-for-customer-service-sec-ebook.kindle | KINDLE |
Perfect Phrases for Customer Service, Second Edition E-book (PDF, PUB, KINDLE) Download
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Summary of Perfect Phrases for Customer Service, Second Edition by Robert Bacal
The Perfect Phrases for Customer Service, Second Edition book written by Robert Bacal was published on 03 December 2010, Friday in the Marketing & Sales category. A total of 104 readers of the book gave the book 0 points out of 5.
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