Coaching Knock Your Socks Off Service Book Reviews
Coaching Knock Your Socks Off Service by Ron Zemke & Kristin Anderson Book Summary
Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people.
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching Knock Your Socks Off Service explains how to:
help frontline employees hone their skills,maintain the motivation to perform,and meet new situations head-on.
The authors present a model for successfully coaching anyone, anywhere, and they show you how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems.
You will learn the most important new skill? teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.
Book Name | Coaching Knock Your Socks Off Service |
Genre | Careers |
Author | Ron Zemke & Kristin Anderson |
Published | 21 October 1996, Monday |
Language | English |
E-Book Size | 2.29 MB |
Coaching Knock Your Socks Off Service (Ron Zemke & Kristin Anderson) Book Reviews 2024
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coaching-knock-your-socks-off-service-ebook.kindle | KINDLE |
Coaching Knock Your Socks Off Service E-book (PDF, PUB, KINDLE) Download
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Summary of Coaching Knock Your Socks Off Service by Ron Zemke & Kristin Anderson
The Coaching Knock Your Socks Off Service book written by Ron Zemke & Kristin Anderson was published on 21 October 1996, Monday in the Careers category. A total of 78 readers of the book gave the book 0 points out of 5.
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