Umwerfender Service Book Reviews
Umwerfender Service by Ron Zemke, Kristin Anderson & Performance Research Associates Book Summary
Umwerfender Service ist der Ratgeber für Serviceprofis, die im direkten Kundenkontakt arbeiten. Auf lockere und überzeugende Weise vermittelt dieses Buch das Geschick und das Know-how, mit dem in jeder x-beliebigen Situation guter Service geboten werden kann. "Umwerfender Service" ist der Klassiker und Weltbestseller, der hiermit völlig überarbeitet und grundlegend erweitert vorgelegt wird.
"Dies ist der How-to-Guide für jeden einzelnen, der Kundenmanagement wirklich ernst nimmt. Falls Management und Mitarbeiter nur einen Teil dieser praxisnahen Vorschläge umsetzen, ist es mit der Servicewüste Deutschland schnell vorbei."
Prof. Reinhold Rapp, Innovations- und Servicemanager
"Eine empfehlenswerte Lektüre für jeden, der daran interessiert ist, mehr über die vielfältigen Möglichkeiten und Chancen eines guten Kundendienstes zu erfahren."
Alexander Otten, Deutsche Lufthansa
"Ein pragmatischer Führer durch das Einmaleins des Kundenservice, einfach und verständlich geschrieben. Ein Muss für jeden, der Dienst am Kunden leistet."
Natascha Marschner, Sixt Autovermietung
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| Book Name | Umwerfender Service |
| Genre | Marketing & Sales |
| Author | Ron Zemke, Kristin Anderson & Performance Research Associates |
| Published | 09 July 2012, Monday |
| Language | English |
| E-Book Size | 6.21 MB |
Umwerfender Service (Ron Zemke, Kristin Anderson & Performance Research Associates) Book Reviews 2024
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| Download Link | Book Format |
| umwerfender-service-ebook.pdf | |
| umwerfender-service-ebook.epub | EPUB |
| umwerfender-service-ebook.kindle | KINDLE |
Umwerfender Service E-book (PDF, PUB, KINDLE) Download
Umwerfender Service ebook umwerfender-service (6.21 MB) download new links will be update!
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Summary of Umwerfender Service by Ron Zemke, Kristin Anderson & Performance Research Associates
The Umwerfender Service book written by Ron Zemke, Kristin Anderson & Performance Research Associates was published on 09 July 2012, Monday in the Marketing & Sales category. A total of 82 readers of the book gave the book 0 points out of 5.
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