Blackshop Restaurant Book Reviews

AUTHOR
John S. Haywood-Farmer
SCORE
0
TOTAL RATINGS
108

Blackshop Restaurant by John S. Haywood-Farmer Book Summary

In April 2008, the owners of the Cambridge, Ontario-based Cerny Hospitality Group (CHG) were considering the purchase and implementation of OpenTable’s reservation management software in three of their restaurants, including the Blackshop Restaurant. It was thought that the software could aid in more effectively managing customer demand due to its ability to allow on-line reservations and its data-gathering capability, an improvement over its current manual reservation system. CHG was a family-owned and operated business and had achieved considerable success with its personal touch with clients. When considering the purchase of the software, CHG had concerns about the potential cost and return on investment, in addition to the strategic fit for this company that placed much emphasis on the human-touch and personal interaction with customers.

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Book Name Blackshop Restaurant
Genre Management & Leadership
Published
Language English
E-Book Size 2.04 MB

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Summary of Blackshop Restaurant by John S. Haywood-Farmer

The Blackshop Restaurant book written by John S. Haywood-Farmer was published on 07 January 2009, Wednesday in the Management & Leadership category. A total of 108 readers of the book gave the book 0 points out of 5.

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