Developments in the Call Centre Industry Book Reviews
Developments in the Call Centre Industry by Julia Connell & John Burgess Book Summary
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
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| Book Name | Developments in the Call Centre Industry |
| Genre | Business & Personal Finance |
| Author | Julia Connell & John Burgess |
| Published | 27 September 2006, Wednesday |
| Language | English |
| E-Book Size | 1006.96 KB |
Developments in the Call Centre Industry (Julia Connell & John Burgess) Book Reviews 2024
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| Download Link | Book Format |
| developments-in-the-call-centre-industry-ebook.pdf | |
| developments-in-the-call-centre-industry-ebook.epub | EPUB |
| developments-in-the-call-centre-industry-ebook.kindle | KINDLE |
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Summary of Developments in the Call Centre Industry by Julia Connell & John Burgess
The Developments in the Call Centre Industry book written by Julia Connell & John Burgess was published on 27 September 2006, Wednesday in the Business & Personal Finance category. A total of 142 readers of the book gave the book 0 points out of 5.
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